Pro Customer Service/Sales

The Home Depot; Haymarket (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Virginia seeks a full-time Pro Customer Service/Sales Team member dedicated to exceptional service for professional customers. Responsibilities include building relationships, driving sales, and ensuring successful project outcomes through tailored support. Responsibilities also include maintaining a clean and organized environment, resolving delivery issues, and possessing product knowledge. Experience in sales or customer service is preferred, and bilingual skills may be advantageous depending on location.

Qualifications

• Experience in customer service or sales is advantageous.
• Ability to communicate bilingually may be preferred at certain locations.
• Meet monthly sales goals and other metrics to drive store sales.
• Bilingual communication skills may be preferred at certain locations; language varies by customer need.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales by leveraging product knowledge and recommendations.
• Maintain a clean and organized work environment.

Skills

Product knowledge

Sales ability

Customer service

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive store sales. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, maintaining a clean, organized, and safe environment, resolving delivery issues, and communicating Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other

Industries

• Consumer Services