PRN Welcome Desk Professional

The Menninger Clinic; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Menninger Clinic in Houston, TX is seeking a patient services receptionist to greet patients and visitors, manage scheduling, and coordinate admissions. This role will support outpatient scheduling in Cerner and help ensure a smooth admission process.

Ideal candidates have 1–3 years of administrative or healthcare receptionist experience, strong customer service, and a commitment to confidentiality; weekend coverage and 8a–8p shifts are required.

Qualifications

• High school diploma or GED required.
• 1–3 years of administrative/receptionist experience, preferably healthcare or billing.
• Experience in scheduling, patient intake and Cerner is preferred.
• Strong customer service and confidentiality are essential.

Responsibilities

• Greets and directs patients, families and visitors in the front lobby.
• Coordinate with security to approve campus visitors.
• Manage visitation protocol (sign-in, belongings, unit direction).
• Perform outpatient scheduling tasks in Cerner.
• Check in all outpatients and ensure paperwork is uploaded.
• Answer phone calls and route using the 8x8 system.
• Enter calls into Salesforce when indicated.
• Maintain discretion and confidentiality at all times.
• Follow all emergency management protocols.
• Greet and check in admitting patients; follow admissions protocols.
• Ensure luggage remains at desk and valuables are secured.
• Issue electronic devices and maintain related records; issue ID badges.

Skills

Customer service

Communication

Front desk experience

Education

High School Diploma or GED

Tools

Cerner

Salesforce

8x8 phone system

Badge Printer

AdManager

Job description

Schedule/Shift: ability to work between the hours of 8a & 8p, some weekends required

Key Functions

• Greets and provides directions to patients, families and visitors Monitors Front Lobby
• Greets and provides direction to patients, Families and visitors
• Demonstrates a strong knowledge of Menninger services/programs
• Reports all safety concerns
• Coordinates with security to ensure all campus visitors are approved
• Manages visitation protocol (signing in, locking up belongings, directs to unit, etc.)
• Perform outpatient scheduling tasks in Cerner
• Checks in all outpatients
• Ensures all outpatient paperwork is complete and uploaded prior to visit
• Accepts deliveries and notifies the appropriate parties
• Answers the telephone calls and routes calls to appropriate location using the 8 x 8 phone system
• Enters calls into salesforce when indicated
• Maintains discretion and confidentiality
• Follows all emergency management protocols
• Greets and checks in admitting patients
• Follows admissions protocols for all programs
• Ensures that luggage remains at desk to guard against contraband
• Ensures valuables are secure
• Issues electronic devices and keeps records
• Issues ID badges
• Works closely with concierge to ensure a seamless admission

Cerner Applications, AdManager, Badge Printer, Salesforce, 8 x 8 phone system

High level customer service skills

Education

Required: High School Diploma or GED equivalent

Experience

Required: 1 to 3 years of administrative/receptionist experience, preferably healthcare experience or billing setting.

Experience in scheduling, payment processing, and Cerner experience preferred