Patient Access & Front Desk Specialist

The Menninger Clinic; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Menninger Clinic in Houston, TX is seeking a patient services receptionist to greet patients and visitors, manage scheduling, and coordinate admissions. This role will support outpatient scheduling in Cerner and help ensure a smooth admission process.

Ideal candidates have 1–3 years of administrative or healthcare receptionist experience, strong customer service, and a commitment to confidentiality; weekend coverage and 8a–8p shifts are required.

Qualifications

• High school diploma or GED required.
• 1–3 years of administrative/receptionist experience, preferably healthcare or billing.
• Experience in scheduling, patient intake and Cerner is preferred.
• Strong customer service and confidentiality are essential.

Responsibilities

• Greets and directs patients, families and visitors in the front lobby.
• Coordinate with security to approve campus visitors.
• Manage visitation protocol (sign-in, belongings, unit direction).
• Perform outpatient scheduling tasks in Cerner.
• Check in all outpatients and ensure paperwork is uploaded.
• Answer phone calls and route using the 8x8 system.
• Enter calls into Salesforce when indicated.
• Maintain discretion and confidentiality at all times.
• Follow all emergency management protocols.
• Greet and check in admitting patients; follow admissions protocols.
• Ensure luggage remains at desk and valuables are secured.
• Issue electronic devices and maintain related records; issue ID badges.

Skills

Customer service

Communication

Front desk experience

Education

High School Diploma or GED

Tools

Cerner

Salesforce

8x8 phone system

Badge Printer

AdManager

Job description

The Menninger Clinic in Houston, TX is seeking a patient services receptionist to greet patients and visitors, manage scheduling, and coordinate admissions. This role will support outpatient scheduling in Cerner and help ensure a smooth admission process.

Ideal candidates have 1–3 years of administrative or healthcare receptionist experience, strong customer service, and a commitment to confidentiality; weekend coverage and 8a–8p shifts are required.