PRN Medical Assistant: Front Desk, Clinic & X-ray

Mercy Urgent Care; Boone (NC); On-site; USD 26,000 - 33,000; Part time

Job summary

Mercy Urgent Care is seeking a PRN Medical Assistant (Inc. Limited X-Ray/Front Desk) in Boone, NC. This cross-trained role combines front desk registration, clinical MA duties, and limited radiology.

You will rotate between front desk and clinical tasks, supporting the team in a fast-paced urgent care setting. The ideal candidate has CMA or radiology credentials, 1–3 years of patient care experience, strong EMR skills, and the ability to cross-train in radiology.

Qualifications

• High school diploma or equivalent required.
• Certified Medical Assistant required, or Radiologic Technologist/Radiology Assistant.
• 1-3 years of direct patient care experience preferred; experience in a medical office, patient registration, or healthcare customer service is a plus.
• Ability and willingness to complete cross-training in limited-scope radiology; prior X-ray experience is a plus.
• Strong computer and communication skills, including comfort using an electronic medical record.
• Working knowledge of insurance verification, registration, and payment collection preferred.
• Ability to meet the physical demands of the role, including frequent standing and walking and light lifting up to 20lbs, with reasonable accommodations as needed.

Responsibilities

• Welcome patients and visitors in person and by phone with a professional, friendly approach.
• Register patients accurately, including demographic, insurance, and financial information.
• Verify insurance eligibility, explain basic payment responsibilities, identify compassionate care eligibility, and collect payments.
• Answer phones, route messages, support patient questions, and update patient information in the electronic medical record while maintaining HIPAA standards.
• Escort patients to treatment rooms and create a calm, respectful patient experience.
• Obtain vital signs, perform basic assessments, and document health history, medications, and allergies.
• Assist providers with patient care tasks and procedures within scope, including physicals and splinting.
• Support waived lab testing, drug screens, blood alcohol testing, spirometry, specimen handling, telehealth triage, and patient discharge as needed.
• Complete employer-provided training to perform limited-scope diagnostic X-rays.
• Position patients and perform routine exams following established protocols and radiation safety practices.
• Verify imaging orders, label and transmit images correctly, and document exams in the medical record.
• Perform basic quality checks and report equipment issues promptly.
• Help maintain clean, organized front desk, waiting, and treatment areas.
• Participate in opening and closing procedures, including alarm-related responsibilities.
• Assist with inventory, room setup, equipment logs, and coordination of maintenance and repairs.
• Follow infection control, OSHA, HIPAA, and radiation safety protocols.
• Use professionalism and de-escalation skills in high-stress situations.
• Compassion, empathy, integrity, and strong customer service skills.
• A team-first mindset and willingness to jump in wherever the clinic needs support.

Skills

Customer service

Communication

EMR proficiency

Insurance verification

Education

High school diploma or equivalent

Certified Medical Assistant

Radiologic Technologist/Radiology Assistant

Tools

EMR software

X-ray equipment

Job description

Mercy Urgent Care is seeking a PRN Medical Assistant (Inc. Limited X-Ray/Front Desk) in Boone, NC. This cross-trained role combines front desk registration, clinical MA duties, and limited radiology.

You will rotate between front desk and clinical tasks, supporting the team in a fast-paced urgent care setting. The ideal candidate has CMA or radiology credentials, 1–3 years of patient care experience, strong EMR skills, and the ability to cross-train in radiology.