PRN Clinic Scheduler – Streamlined Patient Coordination

Appalachian Regional Healthcare System; Boone (NC); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Plan with employer match

Paid Time Off

Tuition Reimbursement

Wellness Incentives

Employee Discounts

Additional Support Programs

Job summary

Appalachian Regional Medical Associates in Boone, North Carolina seeks a Clinic Scheduler to coordinate and manage patient appointments within UNC Health Appalachian. The role emphasizes efficient scheduling, clear communication, and accurate record-keeping to ensure a smooth patient experience.

The position is non-exempt and requires strong organizational and customer service skills. Benefits include medical, dental, retirement, and PTO, with eligibility beginning after 60 days.

Qualifications

• High School Diploma or equivalent preferred.
• Prior experience in appointment scheduling or a related administrative role preferred.
• Experience with electronic health record (EHR) systems preferred.

Responsibilities

• Coordinate and schedule patient appointments efficiently.
• Communicate clearly with patients, providers, and clinic staff to schedule, confirm, and update appointments.
• Provide patients with appointment details, instructions, and follow-up information.
• Maintain accurate appointment records using electronic scheduling and health record systems.
• Update patient information and ensure scheduling data remains current and accurate.
• Collaborate with healthcare providers to optimize clinic schedules and patient flow.
• Address patient inquiries related to scheduling, rescheduling, and cancellations.
• Conduct appointment reminder calls or messages and assist with rescheduling as needed.
• Resolve scheduling conflicts promptly and communicate changes to all relevant parties.
• Support clinic operations by assisting with additional administrative tasks as assigned.

Skills

Scheduling software

Communication skills

Organizational skills

Customer service

Education

High School Diploma

Tools

EHR systems

Scheduling software

Job description

Appalachian Regional Medical Associates in Boone, North Carolina seeks a Clinic Scheduler to coordinate and manage patient appointments within UNC Health Appalachian. The role emphasizes efficient scheduling, clear communication, and accurate record-keeping to ensure a smooth patient experience.

The position is non-exempt and requires strong organizational and customer service skills. Benefits include medical, dental, retirement, and PTO, with eligibility beginning after 60 days.