Private Pay Collections Specialist - Customer-Focused

Community Health Management Inc; Jasper (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Management Inc in Jasper, AL is seeking a Private Pay Collections Specialist to join our Revenue Cycle Operations team. This full-time clerical role focuses on managing outstanding balances, coordinating payment arrangements, and reducing past-due accounts with professionalism.

The ideal candidate will have strong communication skills, attention to detail, and the ability to handle sensitive financial conversations.

Qualifications

• High school diploma or GED required; some college preferred.
• One year of experience in collections, insurance billing, or telemarketing preferred.
• Experience with data entry and computerized account management systems.
• General knowledge of insurance billing and medical terminology.

Responsibilities

• Review and monitor assigned customer accounts to identify outstanding balances and past-due payments.
• Contact customers by telephone, written correspondence, and other appropriate methods to resolve outstanding balances.
• Make outbound collection calls while maintaining a professional, respectful, and customer-service-focused approach.
• Assist customers with billing questions, payment concerns, and account discrepancies.
• Collect payments and establish payment arrangements with customers.
• Monitor payment agreements and provide timely follow-up to ensure payments are received.
• Maintain accurate and detailed records of collection activities and customer communications.
• Document account activity daily in the accounts receivable (AR) system.
• Review collection reports, track delinquent accounts, and determine appropriate next steps.
• Communicate unresolved account issues or concerns to management.
• Complete required compliance training and other assigned duties.

Skills

Communication skills

Customer service

Time management

Attention to detail

Recordkeeping

Data entry

Independent worker

Billing software

Education

High school diploma or GED

Some college preferred

Tools

AR software

Job description

Community Health Management Inc in Jasper, AL is seeking a Private Pay Collections Specialist to join our Revenue Cycle Operations team. This full-time clerical role focuses on managing outstanding balances, coordinating payment arrangements, and reducing past-due accounts with professionalism.

The ideal candidate will have strong communication skills, attention to detail, and the ability to handle sensitive financial conversations.