Private Pay Collection Specialist

Powerback Rehabilitation, LLC; Kentucky; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans for

Paid Time Off

H-1B Visa & Relocation Assistance

Performance/Employee recognition perks

Job summary

Powerback Rehabilitation, LLC is seeking a FULL-TIME REMOTE PRIVATE PAY COLLECTION SPECIALIST with strong prior insurance billing and customer service experience. The role focuses on accounts receivable for private pay, driving cash collections, and coordinating with sites to resolve delinquencies.

The ideal candidate will have an Associate's degree (Bachelor's preferred) and four or more years in healthcare billing/collections, with comfort working remotely to support a nationwide network of

Qualifications

• Four or more years of accounting, billing, or collections experience in a healthcare environment.
• Prior insurance billing and customer service experience preferred.
• Remote work experience is a plus.

Responsibilities

• Manage Accounts Receivable for current and outstanding Private accounts with the goal to collect payments.
• Maintain monthly cash collection goals and drive performance to reduce bad debt.
• Communicate professionally with Responsible Parties and sites to resolve issues and ensure timely payments.
• Verify accurate billing information and liaison with internal teams as needed.
• Exhibit strong time management in a fast-paced remote environment.

Skills

Healthcare billing experience

Customer service experience

Remote work experience

Education

Associate's Degree

Bachelor's Degree preferred

Job description

FULL-TIME REMOTE PRIVATE PAY COLLECTION SPECIALIST

PRIOR INSURANCE BILLING & CUSTOMER SERVICE EXPERIENCE PREFERRED

At Powerback, we're on a mission to improve lives. As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential therapy for children at home and in school.

With over 38 years of trusted service, our reach spans skilled nursing centers, assisted and independent living facilities, outpatient clinics, and home-based care. We're proud to deliver personalized care exactly where and when it's needed most.

Join an industry-leading team that restores hope and makes a lasting impact. If you're passionate about making a meaningful difference and want to be part of the future of rehabilitation and wellness, Powerback is the place for you.

Why Powerback?

• Benefits:We offer Medical, Dental, and Vision plans to Full-Time team members. We offer Dental and Vision to Part-Time team members.
• Paid Time Off: We offer generous paid time off to Full-Time and Part-Time team members.
• Support for New Grads:Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
• Continuing Education:Keep growing with free CEUs through Medbridge.
• H-1B Visa & Relocation Assistance:We support Visa or Green Card sponsorships, plus our Journey Travel Program lets you work across the U.S. with the security of a full-time role.
• Perks at Powerback:Enjoy exclusive discounts on Wireless/TV, Home/Auto/Renters and Pet Insurance, Childcare, Eldercare, and more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development program.

Responsibilities

Works Accounts Receivable for current and outstanding Private accounts with the goal to:

• Maintain/exceed monthly Private cash collection goal.
• Drive collection performance to achieve established Bad Debt Expense and DSO Goals
• Work independently and professionally with the Business Office Manager, Operations and other corporate areas.
• Completes a large volume of daily phone calls to Responsible Parties, starting at the earliest stage of the collection process.
• Drives resolution of all unpaid accounts for collection.
• Reviews Promise to Pay accounts to ensure the Responsible Party pays timely as agreed upon.
• Verifies all required demographic information of the Responsible Party for accuracy of billing.
• Liaises with the sites on accounts that require intervention.
• Reports and escalates non-compliance accounts to the CBO Manager for review and guidance if applicable.
• Displays strong time management skills, working in a fast-paced environment and able to meet all deadlines.
• Exhibits honesty and integrity in all aspects of the job.
• Demonstrates care and compassion to ensure that all internal and external customers consistently receive the highest quality of service.
• Performs all other duties as assigned.

Qualifications

• Associate's Degree required, Bachelor's Degree preferred.
• Four or more years experience in accounting, billing, or collections in a healthcare environment.

Posted Salary Range

USD $20.00 - USD $20.00 /Hr.