Collections Manager (P2P)

Exact Billing Solutions; Fort Lauderdale (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

21 paid days off

Flexible Spending Account (FSA)

Health Savings Account (HSA)

401(k) with employer match

Job summary

A healthcare revenue cycle management company in Fort Lauderdale seeks a Collections Manager to lead a Pay-to-Patient collections team. The ideal candidate will have a Bachelor's degree and 3–5 years of experience in healthcare collections. Responsibilities include managing the collection process, leading the team, and ensuring successful billing practices. This role offers competitive benefits and focuses on transforming healthcare billing operations.

Qualifications

• 3–5 years of experience in healthcare management or collections role.
• Proficiency with CPT and ICD-10 coding.
• Ability to manage high-stress situations.

Responsibilities

• Lead a specialized collection team to collect money from clients.
• Develop goals that support overarching business objectives.
• Analyze data on collections and share findings.

Skills

Knowledge of patient accounting policies

Strong managerial and financial skills

Organizational skills

Effective verbal and written communication skills

Analytical skills

Education

Bachelor’s degree in relevant field

Tools

CollaborateMD EMR

Microsoft Office (Excel, Word, PowerPoint)

Job description

Collections Manager (Pay to Patient) – Behavioral Health – Exact Billing Solutions (EBS)

Location: Lauderdale Lakes, FL

Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in substance use disorder, mental health, and autism care. We bring industry knowledge, innovative billing processes, and a commitment to operational excellence to our partner healthcare companies.

About the Role

We are seeking an experienced collections professional to lead our Pay‑to‑Patient (P2P) collections team across multiple clinic locations. Your work will help secure timely collections, enabling us to open new clinics that serve families and children in need.

Key Responsibilities

• Lead a specialized P2P Coordinator collections team to collect money from clients.
• Centralize insurance payment collections for ABA therapy services, coordinating with clients, families, and insurance companies.
• Oversee collection of outstanding credit and invoices to minimize loss per company policy.
• Create strategies to increase successful collections on outstanding debt.
• Run reports and analyze data on collections; share findings with executive staff.
• Implement policies and procedures to avoid gaps and maintain a smooth‑running department.
• Develop goals that support overarching business objectives.
• Communicate clearly to clients about payments or documentation received.
• Assist with job training for new employees and provide ongoing support.
• Review and ensure assigned work is completed accurately and on time by P2P Coordinator staff.
• Handle difficult or complex questions and escalated phone calls from patients/families or insurance companies.
• Communicate backlogs, problems, and payor issues to leadership.
• Assist leadership with potential employee interviews and conduct employee performance reviews.
• Ensure billing changes or follow‑up procedures are relayed to staff.
• Monitor and report daily work for employees.
• Prepare and send P2P Coordinator productivity reports to leadership.
• Approve and manage employee time‑off requests and approve timecards in the payroll system.
• Other duties as assigned, within skillsets and abilities.

Requirements

• Bachelor’s degree (preferably in Health Services Administration, Healthcare Sciences, Business Administration, or Finance).
• 3–5 years of experience in a healthcare management or collections role.
• Strong knowledge of patient accounting policies, insurance adjudication, and claims/denials management.
• Proficiency with CPT and ICD‑10 coding.
• Experience with CollaborateMD EMR and billing software.
• Ability to read EOBs and insurance correspondence.
• Willingness to submit to drug and background screenings.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Excellent managerial and financial skills.
• Exceptional organizational skills and adherence to deadlines.
• Ability to manage high‑stress situations and maintain healthy client relationships.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Excel and Microsoft Word for reporting.
• Strong computer skills and ability to maintain accurate master spreadsheets.
• Analytical skills to interpret data and inform decisions.
• High level of energy, integrity, and commitment to the role and team objectives.

Benefits

• 21 paid days off (15 PTO days, increasing with tenure, plus 6 holidays)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Medical, dental, vision, long‑term disability, and life insurance
• Generous 401(k) with up to 6% employer match

Join our mission and help transform healthcare billing with precision and purpose!

Exact Billing Solutions participates in the U.S. Department of Homeland Security E‑Verify program.