Private Golf Club General Manager — Lead Growth & Service

American Golf Corporation; High Desert (NM); Presencial; USD 90.000 - 150.000; Jornada completa

Descripción de la vacante

Tanoan Country Club, part of American Golf Corporation, seeks a General Manager to lead operations, enhance member and guest experiences, and drive financial performance in Albuquerque's Northeast Heights.

The role partners with department leaders and ownership to execute the business plan, maintain safety standards, and uphold service excellence across the club and its community impact.

Formación

• Minimum of 5 years of manager experience in the golf industry.
• Minimum of 5 years' experience working in the golf industry.
• PGA or LPGA certification preferred.
• 1-2 years of experience managing food and beverage operations of $1M or more.
• 2-3 years of experience managing financials, including P&L statements.
• Proven ability to develop and execute financial and operational plans.
• Strong leadership, communication, and organizational skills.
• Experience conducting performance evaluations and managing employee relations.
• Working knowledge of social media platforms.

Responsabilidades

• Serve as the primary leader and ambassador for the club, fostering strong relationships with members, guests, associates, and the surrounding community.
• Maintain visibility and open communication through daily walkthroughs and regular engagement with members and guests.
• Address member and guest concerns promptly and professionally to drive satisfaction, retention, and loyalty.
• Operate the club in a fiscally responsible manner in alignment with approved budgets and ownership expectations.
• Oversee Profit & Loss performance, including revenue, labor, cost controls, and inventory management.
• Review financial reports, general ledger activity, accounts payable, and accounts receivable on a regular basis to ensure accuracy and timely follow-up.
• Monitor inventory levels across merchandise, food, and beverage to balance service quality and cost efficiency.
• Drive revenue growth by acting as the sales leader for the club, including oversight of reservations, tee sheets, utilization, and pricing integrity.
• Analyze demand patterns and initiate promotional, demand-management, and demand-creation strategies.
• Support membership growth, event sales, and utilization through strategic outreach and relationship building.
• Recruit, hire, train, develop, and retain a diverse, high-performing management and hourly team.
• Provide clear direction, coaching, performance feedback, and corrective action when necessary.
• Lead weekly department head meetings and bi-monthly all-staff meetings to ensure alignment and accountability.
• Serve as a role model by demonstrating the professionalism, work ethic, and values expected of all American Golf employees.
• Partner closely with the Superintendent, Food & Beverage Director, and department heads to ensure operational excellence and adherence to American Golf standards.
• Ensure the club operates in compliance with all applicable federal, state, and local laws and regulations.
• Enforce all safety, health, and sanitation standards across the property.
• Oversee facility condition and maintenance to ensure a safe, welcoming, and well-maintained environment.
• Act as the club’s community liaison by engaging with local organizations, special interest groups, and partners to support membership and event growth.
• Maintain strong working relationships with ownership and represent American Golf Corporation professionally and transparently.
• Perform other related duties as assigned to support business needs and organizational objectives.
• 4-year college degree or equivalent experience required

Conocimientos

Leadership

Communication

Organizational skills

CRM systems

POS systems

Kronos timekeeping

MS Teams/Zoom

Social media familiarity

Educación

4-year college degree

PGA/LPGA certification preferred

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Descripción del empleo

Tanoan Country Club, part of American Golf Corporation, seeks a General Manager to lead operations, enhance member and guest experiences, and drive financial performance in Albuquerque's Northeast Heights.

The role partners with department leaders and ownership to execute the business plan, maintain safety standards, and uphold service excellence across the club and its community impact.