General Manager

American Golf Corporation; Albuquerque (NM); On-site; USD 120,000 - 180,000; Full time

Job summary

Tanoan Country Club in Albuquerque’s Northeast Heights seeks a General Manager to lead all aspects of operations, financial performance, and guest experience. You will partner with department leaders, the Regional Director, and ownership to execute the business plan and uphold high service and safety standards.

The role requires strong leadership, strategic planning, and fiscal discipline, plus collaboration with the Superintendent and F&B leadership to ensure excellence in all club operations.

Qualifications

• 4-year college degree or equivalent experience required.
• Minimum of 5 years of manager experience in the golf industry.
• PGA or LPGA certification preferred.
• Experience managing food and beverage operations of $1M or more.
• Experience managing financials, including P&L statements.
• Strong leadership, communication, and organizational skills.
• Proficiency in Microsoft Word, Excel, PowerPoint.
• Familiarity with CRM systems, POS systems, and timekeeping platforms (ADP/Kronos preferred).
• Familiarity with collaboration tools such as MS Teams, Zoom, and Workplace.
• Working knowledge of social media platforms including LinkedIn, Facebook, Instagram, TikTok, and others.

Responsibilities

• Serve as the primary leader and ambassador for the club, fostering strong relationships with members, guests, associates, and the surrounding community.
• Maintain visibility and open communication through daily walkthroughs and regular engagement with members and guests.
• Address member and guest concerns promptly and professionally to drive satisfaction, retention, and loyalty.
• Operate the club in a fiscally responsible manner in alignment with approved budgets and ownership expectations.
• Oversee Profit & Loss performance, including revenue, labor, cost controls, and inventory management.
• Review financial reports, general ledger activity, accounts payable, and accounts receivable on a regular basis to ensure accuracy and timely follow-up.
• Monitor inventory levels across merchandise, food, and beverage to balance service quality and cost efficiency.
• Drive revenue growth by acting as the sales leader for the club, including oversight of reservations, tee sheets, utilization, and pricing integrity.
• Analyze demand patterns and initiate promotional, demand-management, and demand-creation strategies.
• Support membership growth, event sales, and utilization through strategic outreach and relationship building.
• Recruit, hire, train, develop, and retain a diverse, high-performing management and hourly team.
• Provide clear direction, coaching, performance feedback, and corrective action when necessary.
• Lead weekly department head meetings and bi-monthly all-staff meetings to ensure alignment and accountability.
• Serve as a role model by demonstrating professionalism, work ethic, and values expected of all American Golf employees.
• Partner closely with the Superintendent, Food & Beverage Director, and department heads to ensure operational excellence and adherence to American Golf standards.
• Ensure the club operates in compliance with all applicable federal, state, and local laws and regulations.
• Enforce all safety, health, and sanitation standards across the property.
• Oversee facility condition and maintenance to ensure a safe, welcoming, and well-maintained environment.
• Act as the club’s community liaison by engaging with local organizations, special interest groups, and partners to support membership and event growth.
• Maintain strong working relationships with ownership and represent American Golf Corporation professionally and transparently.
• Perform other related duties as assigned to support business needs and organizational objectives.
• 4-year college degree or equivalent experience required.

Skills

Leadership

Communication

Organizational skills

Strategic planning

Customer service

Education

Bachelor's degree

Tools

CRM systems

POS systems

ADP/Kronos

MS Office

Job description

Location

Tanoan Country Club

Address

10801 Academy Road Northeast, Albuquerque, NM 87111

About Tanoan Country Club

Tanoan Country Club is a premier private club in Albuquerque’s Northeast Heights, known for exceptional golf, recreation, dining, and a strong sense of community. With a longstanding presence in Albuquerque, Tanoan brings together members, guests, and employees in an environment built around service, connection, and memorable experiences.

Our teams take pride in exceptional service, thoughtful course and club care, and creating a welcoming environment where people can play, connect, and feel at home. Whether on the course, in the clubhouse, or behind the scenes, every team member plays a part in the experience that makes Tanoan Country Club a special part of the Albuquerque community.

Job Purpose

The General Manager is responsible for the overall leadership, financial performance, and operational excellence of the club. This role oversees all aspects of the business, including member and guest experience, staff leadership, revenue generation, financial management, compliance, and community relations.

The General Manager partners closely with department leaders, company leadership, the Regional Director, and ownership to execute the club’s business plan, achieve financial objectives, and maintain high standards of service, safety, and accountability.

Responsibilities

• Serve as the primary leader and ambassador for the club, fostering strong relationships with members, guests, associates, and the surrounding community
• Maintain visibility and open communication through daily walkthroughs and regular engagement with members and guests
• Address member and guest concerns promptly and professionally to drive satisfaction, retention, and loyalty
• Operate the club in a fiscally responsible manner in alignment with approved budgets and ownership expectations
• Oversee Profit & Loss performance, including revenue, labor, cost controls, and inventory management
• Review financial reports, general ledger activity, accounts payable, and accounts receivable on a regular basis to ensure accuracy and timely follow-up
• Monitor inventory levels across merchandise, food, and beverage to balance service quality and cost efficiency
• Drive revenue growth by acting as the sales leader for the club, including oversight of reservations, tee sheets, utilization, and pricing integrity
• Analyze demand patterns and initiate promotional, demand-management, and demand-creation strategies
• Support membership growth, event sales, and utilization through strategic outreach and relationship building
• Recruit, hire, train, develop, and retain a diverse, high-performing management and hourly team
• Provide clear direction, coaching, performance feedback, and corrective action when necessary
• Lead weekly department head meetings and bi-monthly all-staff meetings to ensure alignment and accountability
• Serve as a role model by demonstrating the professionalism, work ethic, and values expected of all American Golf employees
• Partner closely with the Superintendent, Food & Beverage Director, and department heads to ensure operational excellence and adherence to American Golf standards
• Ensure the club operates in compliance with all applicable federal, state, and local laws and regulations
• Enforce all safety, health, and sanitation standards across the property
• Oversee facility condition and maintenance to ensure a safe, welcoming, and well-maintained environment
• Act as the club’s community liaison by engaging with local organizations, special interest groups, and partners to support membership and event growth
• Maintain strong working relationships with ownership and represent American Golf Corporation professionally and transparently
• Perform other related duties as assigned to support business needs and organizational objectives
• 4-year college degree or equivalent experience required

Qualifications

• Minimum of 5 years of Manager experience in the golf industry
• Minimum of 5 years' experience working in the golf industry
• PGA or LPGA certification preferred
• 1–2 years of experience managing food and beverage operations of $1M or more
• 2–3 years of experience managing financials, including P&L statements
• Proven ability to develop and execute financial and operational plans
• Strong leadership, communication, and organizational skills
• Experience conducting performance evaluations and managing employee relations
• Proficiency in Microsoft Word, Excel, PowerPoint
• Experience with CRM systems, Point of Sale systems, and timekeeping platforms (ADP/Kronos preferred)
• Familiarity with collaboration tools such as MS Teams, Zoom, and Workplace
• Working knowledge of social media platforms including LinkedIn, Facebook, Instagram, TikTok, and others

Working Conditions

• Work schedule varies based on business needs; evenings, weekends, and holidays are required
• Physical requirements include standing, walking, bending, reaching, lifting, pushing, and pulling up to 50 pounds
• Vision requirements include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
• Exposure to outdoor weather conditions, moving mechanical parts, cleaning chemicals, electrical components, and moderate noise levels

#TeeUp

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.