Club General Manager & Growth Leader

American Golf Corporation; Albuquerque (NM); On-site; USD 120,000 - 180,000; Full time

Job summary

Tanoan Country Club in Albuquerque’s Northeast Heights seeks a General Manager to lead all aspects of operations, financial performance, and guest experience. You will partner with department leaders, the Regional Director, and ownership to execute the business plan and uphold high service and safety standards.

The role requires strong leadership, strategic planning, and fiscal discipline, plus collaboration with the Superintendent and F&B leadership to ensure excellence in all club operations.

Qualifications

• 4-year college degree or equivalent experience required.
• Minimum of 5 years of manager experience in the golf industry.
• PGA or LPGA certification preferred.
• Experience managing food and beverage operations of $1M or more.
• Experience managing financials, including P&L statements.
• Strong leadership, communication, and organizational skills.
• Proficiency in Microsoft Word, Excel, PowerPoint.
• Familiarity with CRM systems, POS systems, and timekeeping platforms (ADP/Kronos preferred).
• Familiarity with collaboration tools such as MS Teams, Zoom, and Workplace.
• Working knowledge of social media platforms including LinkedIn, Facebook, Instagram, TikTok, and others.

Responsibilities

• Serve as the primary leader and ambassador for the club, fostering strong relationships with members, guests, associates, and the surrounding community.
• Maintain visibility and open communication through daily walkthroughs and regular engagement with members and guests.
• Address member and guest concerns promptly and professionally to drive satisfaction, retention, and loyalty.
• Operate the club in a fiscally responsible manner in alignment with approved budgets and ownership expectations.
• Oversee Profit & Loss performance, including revenue, labor, cost controls, and inventory management.
• Review financial reports, general ledger activity, accounts payable, and accounts receivable on a regular basis to ensure accuracy and timely follow-up.
• Monitor inventory levels across merchandise, food, and beverage to balance service quality and cost efficiency.
• Drive revenue growth by acting as the sales leader for the club, including oversight of reservations, tee sheets, utilization, and pricing integrity.
• Analyze demand patterns and initiate promotional, demand-management, and demand-creation strategies.
• Support membership growth, event sales, and utilization through strategic outreach and relationship building.
• Recruit, hire, train, develop, and retain a diverse, high-performing management and hourly team.
• Provide clear direction, coaching, performance feedback, and corrective action when necessary.
• Lead weekly department head meetings and bi-monthly all-staff meetings to ensure alignment and accountability.
• Serve as a role model by demonstrating professionalism, work ethic, and values expected of all American Golf employees.
• Partner closely with the Superintendent, Food & Beverage Director, and department heads to ensure operational excellence and adherence to American Golf standards.
• Ensure the club operates in compliance with all applicable federal, state, and local laws and regulations.
• Enforce all safety, health, and sanitation standards across the property.
• Oversee facility condition and maintenance to ensure a safe, welcoming, and well-maintained environment.
• Act as the club’s community liaison by engaging with local organizations, special interest groups, and partners to support membership and event growth.
• Maintain strong working relationships with ownership and represent American Golf Corporation professionally and transparently.
• Perform other related duties as assigned to support business needs and organizational objectives.
• 4-year college degree or equivalent experience required.

Skills

Leadership

Communication

Organizational skills

Strategic planning

Customer service

Education

Bachelor's degree

Tools

CRM systems

POS systems

ADP/Kronos

MS Office

Job description

Tanoan Country Club in Albuquerque’s Northeast Heights seeks a General Manager to lead all aspects of operations, financial performance, and guest experience. You will partner with department leaders, the Regional Director, and ownership to execute the business plan and uphold high service and safety standards.

The role requires strong leadership, strategic planning, and fiscal discipline, plus collaboration with the Superintendent and F&B leadership to ensure excellence in all club operations.