Private Client Manager

Calypso Search; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Calypso Search is seeking a Private Client Manager for its luxury travel business. You will manage UHNW client relationships, collaborating with Travel Designers to tailor extraordinary experiences and convert enquiries into bookings.

The role focuses on understanding client motivations, delivering exceptional service, and driving repeat business within a high-end portfolio.

Qualifications

• 2+ years’ experience within luxury travel.
• Experience building relationships with high-net-worth or ultra-high-net-worth clients.
• Strong commercial instinct with confidence converting opportunities.
• Excellent communication and interpersonal skills.
• Ability to understand clients quickly and build genuine relationships.
• Proactive, resourceful and solutions-focused approach.
• Exceptional organisation and attention to detail.
• Thrives in a fast-paced environment while delivering high service levels.
• Passion for creating exceptional travel experiences.

Responsibilities

• Build and manage long-term relationships with UHNW clients, their representatives and family offices.
• Understand client preferences, motivations and expectations and keep them central to every experience.
• Present tailored travel proposals with the design team and convert inquiries into bookings.
• Manage client communication throughout the journey.
• Identify opportunities for repeat business, referrals and wider travel needs.
• Act as the client voice internally, collaborating with design, product and operations teams.
• Handle sensitive client issues with discretion and professionalism.
• Gather post-trip feedback and maintain relationships between trips.
• Keep detailed client information in the CRM.
• Contribute to individual and team sales targets.

Skills

Relationship building

Commercial instinct

Communication skills

Attention to detail

Organization

Fast-paced environment

Job description

Salary: Competitive + performance-related bonus

We are working with an ambitious and fast-growing luxury travel business to find an exceptional Private Client Manager to join its team.

This is a fantastic opportunity for someone who loves the relationship-building and commercial side of luxury travel. You’ll work with an exciting portfolio of UHNW clients, getting to know them incredibly well, understanding what motivates them and ultimately becoming their trusted point of contact for extraordinary travel experiences.

Rather than designing every detail of the trip yourself, you’ll work closely with a talented team of Travel Designers – owning the client relationship, communication and conversion from the initial enquiry through to travel and beyond.

The role

You’ll be responsible for:

• Building and managing long-term relationships with UHNW clients, their representatives and family offices
• Understanding each client’s preferences, motivations and expectations and ensuring these remain at the heart of every experience
• Presenting highly tailored travel proposals alongside the design team and confidently converting enquiries into bookings
• Managing client communication throughout the entire journey
• Identifying opportunities for repeat business, referrals and wider travel requirements
• Acting as the voice of the client internally, working closely with design, product and operational teams
• Handling any sensitive client issues with professionalism, empathy and discretion
• Gathering post-trip feedback and maintaining relationships between trips
• Keeping detailed and accurate client information within the CRM
• Contributing to individual and team sales targets

About you

We’re looking for someone who is warm, polished, commercially minded and naturally brilliant with people.

You will ideally have:

• 2+ years’ experience within luxury travel
• Experience building relationships with high-net-worth or ultra-high-net-worth clients
• A strong commercial instinct and confidence converting opportunities
• Excellent communication and interpersonal skills
• The ability to understand clients quickly and build genuine, trusted relationships
• A proactive, resourceful and solutions-focused approach
• Exceptional organisation and attention to detail
• The ability to thrive in a fast-paced environment while delivering an extremely high level of service
• A genuine passion for creating exceptional travel experiences

You’ll be joining a creative, ambitious team working at the very top end of experiential travel, with opportunities for FAM trips, international travel, professional development and progression.