Director of Private Client Experience

Confidential; Los Angeles (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

A confidential luxury fashion brand seeks a Senior Client Experience Leader to oversee and elevate its high-touch service strategy for a selective client base. This role focuses on building trusted relationships and managing private client experiences, including bespoke fittings and exclusive events.

The ideal candidate has 8–12 years of experience supporting ultra-high-net-worth clients in luxury settings and possesses strong emotional intelligence and communication skills. The role offers opportunities for travel and engagement in high-profile events.

Qualifications

• 8–12+ years supporting UHNW or VIP clients in luxury settings.
• Strong track record in high-discretion environments.
• Polished executive presence and comfortable in fast-paced settings.

Responsibilities

• Build and maintain relationships with a selective client base.
• Lead private appointments and high-touch client experiences.
• Partner with leadership to reflect brand identity in client service.

Skills

Building long-term client relationships

Communication skills

Emotional intelligence

Job description

A confidential luxury fashion brand is seeking a senior client experience leader to oversee private client relationships and elevate the brand’s high-touch service strategy. This role will shape how the brand is experienced across every touchpoint—from private appointments and bespoke fittings to exclusive events and ongoing relationship management. This individual will serve as a key ambassador for the brand, building trusted relationships with a highly selective client base while partnering closely with leadership on retention, introductions, and long-term engagement. The ideal candidate brings strong judgment, emotional intelligence, and a refined understanding of luxury environments, with experience supporting ultra-high-net-worth individuals in highly discreet settings.

Key Responsibilities

• Build and maintain long‑term relationships with a highly selective private client base
• Serve as a senior point of contact for VIP clientele, bespoke requests, and high‑touch engagements
• Lead private appointments, fittings, intimate events, and in‑home client experiences
• Establish standards for hospitality, communication, and service across all client touchpoints
• Partner with executive and creative leadership to ensure the client experience reflects the brand’s identity
• Represent the brand within luxury, fashion, and cultural settings
• Provide insight into client preferences, relationship opportunities, and evolving expectations
• Support organic growth through referrals, trusted networks, and long‑term loyalty

Qualifications

• 8–12+ years supporting UHNW or VIP clients within luxury fashion, jewelry, hospitality, or related sectors
• Strong track record building trusted relationships in high‑discretion environments
• Excellent communication skills and polished executive presence
• Comfortable in fast‑paced, founder‑led environments
• Flexible for occasional travel and after‑hours events
• Strong aesthetic sensibility and cultural awareness