Private Branch Exchange (PBX) Technician

UIC Government Services and the Bowhead Family of Companies; Oak Harbor (WA); On-site; USD 59,237,000 - 71,635,000; Full time

Benefits offered by this job

Sign-on bonus: $2,500

Onsite training after 30 days

Job summary

UIC Government Services and the Bowhead Family of Companies seeks a PBX Technician (PSTS-2026-26130) to provide Base Telecom Support at Whidbey Island, WA. The role combines in-office and in-field duties, including switch maintenance, voicemail support, and DoD standard compliance.

A sign-on bonus of $2,500 is offered and training begins after 30 days of employment. The position requires eligibility for a Secret clearance, occasional travel, and an on-site work arrangement with a target hourly

Qualifications

• Associate’s degree or higher in IT or Cybersecurity (preferred).
• 2 years of relevant experience required; 5 years preferred.
• AT Level II certification per DoD 8570.01-M (required).
• CompTIA Security+ certification reimbursement after 30 days of employment.
• Prior DoD network experience preferred.

Responsibilities

• Operate and maintain government-owned PBX switches.
• Troubleshooting and repair of switch issues.
• Software updates and patching.
• Installation and configuration of switch hardware.
• Daily operation monitoring and upkeep.
• Support for voicemail systems and IPE.
• Travel to remote locations weekly using company vehicle.
• Ensure switch systems meet DoD/Navy standards.

Skills

Troubleshooting

Communication

On-site hardware support

Microsoft Office

Team collaboration

Education

Associate’s degree or higher in IT or Cybersecurity

High school diploma or equivalent

Tools

Nortel Meridian Option 81C

Mitel

Panasonic

NEC

Avaya ACSS

CCNA

RHCSA

MCSA

Job description

Overview

Private Branch Exchange (PBX) Technician (PSTS-2026-26130):

Bowhead seeks a Private Branch Exchange (PBX) Technician to provide Base Telecom Supportat the Whidbey Island, WA. ThePrivate Branch Exchange (PBX) Technicianeffort will provide telecommunications operations and maintenance (O&M). This position will require both in office and infield experience and duties. The Private Branch Exchange (PBX) Technician will provide telecommunications operations and maintenance (O&M). This position will require both in-office and infield experience and duties.

On job and verification training is offered for all full time Bowhead employees after 30 days of employment. This is an onsite position.

Sign on Bonus: $2,500.00

Responsibilities

Job duties include but are not limited to:

• Operate and maintain government-owned telephony switches (PBX), including:
• Nortel Meridian Option 81C
• Perform:
• Troubleshooting and repair of switch issues
• Software updates and patching
• Installation and configuration of switch hardware
• Daily operation monitoring
• Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
• Utilize company vehicle to travel to remote locations weekly.
• Ensure switch systems remain fully operational and compliant with DoD/Navy standards.
• Other duties as assigned.

Qualifications

• Education:
• Associate’s degree or higher in IT or Cybersecurity (preferred)
• High school diploma or equivalent required.
• Years of experience
• 2 years of relevant experience required.
• 5 years relevant experience is preferred.
• Prior experience within DoD networks highly preferred.
• Required skills or certifications:
• AT Level II (per DoD 8570.01-M)
• COMPTIA Security + Certification reimbursement will be offered after 30 days of employment
• Preferred skills or certifications:
• Red Hat Certified System Administrator (RHCSA)
• Avaya Certified Support Specialist (ACSS) or equivalent
• Nortel Meridian System Administration or equivalent
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Associate (MCSA) or equivalent
• Key System experience sought:
• Mitel
• Panasonic
• NEC
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts

Physical Demands:

• Must be able to lift up to 50 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS:

Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

Target pay rate is $43.50 commensurate with experience

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

#LI-BG1

Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. Ukpeaġvik Iñupiat Corporation (UIC) considers all applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender or gender identity, pregnancy, national origin, age, disability, military/veteran status, marital status, genetic information, or any other legally protected status EOE/D/V. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and subject to other state and federal requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants. Please view Equal Employment Opportunity posters here .

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

Id 2026-26130

Category Telecommunications

Location : Location US-WA-Whidbey Island

SCA Hourly Rate USD $43.50/Hr.

Clearance Level Must Be Able to Obtain Secret

Minimum Clearance Required Secret

Travel Requirement Less than 10%