Private Branch Exchange(PBX) Technician

UIC Government Services and the Bowhead Family of Companies; Wichita (KS); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Short/long-term disability

401(k) retirement plans

Paid time off

Job summary

UIC Government Services and the Bowhead Family of Companies seeks a PBX Technician to support McConnell AFB BTS operations. You will maintain Avaya telephony, troubleshoot VoIP/SIP, and manage copper/fiber cabling within DoD security requirements.

DoD IAT Level II certification is required and responses to outages are part of a 24/7 mission-ready environment. The role involves installation, testing, and documentation of telecom circuits, plus coordination with government staff to ensure reliable

Qualifications

• High school diploma or GED required; technical training preferred.

Responsibilities

• Operate, maintain, troubleshoot, and repair BTS infrastructure for voice/data services.
• Provide technical support for Avaya voice switching systems and telephony equipment.
• Support VoIP and SIP-based telephony environments, including gateways and customer premises equipment.
• Perform ISP/OSP installation, termination, splicing, testing, and cabling.
• Respond to outages, alarms, and trouble tickets to ensure mission readiness.
• Conduct PMIs on telecom infrastructure; document findings and actions.
• Coordinate with government personnel and teams on priorities and status.

Skills

Avaya voice systems

VoIP/SIP telephony

ISP/OSP cabling

DoD IAT Level II

Telecom troubleshooting

MS Office

Education

High school diploma or GED

Formal telecom/electronics/IT training

Military telecom training substituted

Tools

OTDRs

Power meters

Tone generators

Continuity testers

Job description

Overview

Private Branch Exchange(PBX) Technician (MCCONN-2026-2):

Bowhead seeks a skilled Private Branch Exchange(PBX) Technician to support mission‑critical Base Telecommunications System (BTS) operations at McConnell Air Force Base. The Private Branch Exchange(PBX) Technician provides advanced technical support for the operation, maintenance, and sustainment of inside and outside plant telecommunications infrastructure, including copper, fiber optic, and voice systems. The Private Branch Exchange(PBX) Technician will support Avaya voice switching systems and associated telephony equipment while ensuring secure, reliable communications in compliance with Department of Defense and Air Force requirements. This role requires a DoD‑compliant IAT Level II certification (e.g., Security+) and the ability to respond to outages, perform preventive maintenance, and execute work orders supporting 24/7 operational readiness.

Responsibilities

Job duties include but are not limited to:

• Operate, maintain, troubleshoot, and repair Base Telecommunications System (BTS) infrastructure supporting mission‑critical voice and data services.
• Provide technical support for Avaya voice switching systems and supporting equipment, including user provisioning, call routing, translations, gateways, and associated telephony components.
• Support VoIP and SIP‑based telephony environments , including analog and digital circuits, gateways, and customer premise equipment.
• Perform inside plant (ISP) and outside plant (OSP) telecommunications work, including installation, termination, splicing, testing, labeling, and repair of copper and fiber optic cabling.
• Respond to and restore telecommunications outages, alarms, and trouble tickets within required time‑lines to ensure continuity of operations and mission readiness.
• Conduct preventive maintenance inspections (PMIs) on telecommunications infrastructure; identify deficiencies, document findings, and perform corrective actions.
• Perform cable location, staking, and marking activities in support of excavation, construction, and dig permit requirements while ensuring safety and accuracy.
• Install, modify, and remove telecommunications circuits, cross‑connects, and disconnects; verify proper service restoration following maintenance or work completion.
• Test and certify copper and fiber optic cabling using approved test equipment and accurately document test results and maintenance actions.
• Maintain accurate and timely documentation, including work orders, trouble tickets, inspection records, cable test results, and telecommunications infrastructure records using approved systems.
• Provide technical input and field support for engineering reviews, site surveys, and infrastructure modifications related to telecommunications projects.
• Comply with all security, safety, and environmental requirements , including DoD and installation policies; properly use PPE and follow confined space, electrical, and underground utility safety procedures.
• Coordinate effectively with Government personnel, supervisors, and team members to prioritize work, communicate status, and maintain professional conduct on a military installation.
• Other duties as assigned

Qualifications

• Education
• High school diploma or General Educational Development (GED) certificate required.
• Completion of formal technical training in telecommunications, electronics, information technology, or a related technical discipline is preferred.
• Military technical training (U.S. Air Force, Army, Navy, Marine Corps, or National Guard) in communications, electronics, or information systems may be substituted for civilian technical education.
• Years of experience
• Experience performing telecommunications installation, maintenance, troubleshooting, and repair.
• Demonstrated experience working with inside plant (ISP) and outside plant (OSP) infrastructure, including copper and fiber optic cabling systems.
• Experience supporting voice switching systems and responding to outages, alarms, and service disruptions in a structured operational environment is preferred.
• Experience in a DoD or military installation environment is preferred.
• Required skills or certifications
• DoD IAT Level II certification required (e.g., CompTIA Security+ or approved equivalent) and must be obtained and maintained in accordance with DoD 8570/8140 requirements within 90 days of employment
• Preferred Skills or Certifications
• Demonstrated experience supporting Avaya voice switching systems and associated components, including system administration, user provisioning, call routing, translations, gateways, and supporting telephony equipment.
• Working knowledge of VoIP and SIP‑based telephony , including integration of gateways, analog and digital circuits, and customer premise equipment.
• Proficiency in ISP and OSP telecommunications systems , including installation, termination, splicing, testing, and troubleshooting of copper and fiber optic cabling.
• Experience using telecommunications test equipment such as OTDRs, power meters, tone generators, and continuity testers .
• Ability to read and interpret telecommunications drawings, cable records, and as‑built documentation .
• Familiarity with telecommunications infrastructure documentation systems and work order processes.
• Ability to work independently with minimal supervision and exercise sound technical judgment while supporting mission‑critical communications.
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Physical Demands

• Must be able to lift up to 50 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS

Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

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Applicants may be subject to a pre‑employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non‑DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre‑employment criminal background history check. All post‑secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in‑house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. Ukpeaġvik Iñupiat Corporation (UIC) considers all applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender or gender identity, pregnancy, national origin, age, disability, military/veteran status, marital status, genetic information, or any other legally protected status EOE/D/V. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and subject to other state and federal requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants. Please view Equal Employment Opportunity posters here .

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast‑growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast‑growing, multi‑million‑dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long‑term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full‑time employees. Eligible part‑time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

Id 2026-25646

Category Telecommunications

Location : Location US-KS-McConnell AFB

SCA Hourly Rate USD $30.00/Hr.

Clearance Level Must Be Able to Obtain Secret

Minimum Clearance Required Secret

Travel Requirement Less than 10%