Systems Engineer / VTC Operator Tier III

UIC Government Services and the Bowhead Family of Companies; Quantico (VA); On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Job summary

Bowhead is seeking a Systems Engineer / VTC Operator (Tier III) to support a client at Quantico, VA. Role covers program management, logistics, asset and information assurance, 24x7 enterprise services, and new capability development for unified communications.

Qualifications include a Bachelor’s degree or 10+ years in voice/video management, 5+ years in UC, and DoD 8570/8140 or equivalent certifications. Security clearance required; US citizenship preferred.

Qualifications

• Bachelor’s degree or 10+ years’ practical experience in voice and video management.
• 5+ years’ unified communications experience with a focus on voice and video systems.
• Strong knowledge of VoIP protocols: SIP, H.323, MGCP.
• Experience with video conferencing systems (Cisco TelePresence, Polycom RealPresence).
• Familiarity with UC platforms (Cisco UCM, Skype for Business).
• Strong understanding of TCP/IP, DNS, DHCP.
• QoS/QoE management tools (Cisco QoS, NetIQ).
• CCNP Voice or CCIE Voice certification; CCNP Collaboration or CCIE Collaboration; MCSE in Skype for Business; CCNA/CCNP Routing and Switching.

Responsibilities

• Install, configure, operate, maintain system packages for Tactical AV in Hawaii.
• Manage VoIP and video networking infrastructure and SIP trunking.
• Oversee QoS/QoE for UCaaS and video services.
• Ensure security and compliance for UC systems.

Education

Bachelor’s degree

10+ years’ practical experience in voice and video management

Tools

Cisco TelePresence

Polycom RealPresence

Cisco Unified Communications Manager

Microsoft Skype for Business

Job description

Overview

SYSTEMS ENGINEER / VTC OPERATOR | TIER III (MIELS):

Bowhead is seeking Systems Engineer / VTC Operator to support a customer in Quantico, VA. Support for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment.

Responsibilities

• Installation, configuration, operation, maintenance and create / update system package artifacts for Tactical AV located in Hawaii.
• Voice over IP (VoIP) systems
• Video conferencing systems
• Unified Communications as a Service (UCaaS) solutions
• Session Initiation Protocol (SIP) trunking
• Voice and video network architecture
• Quality of Service (QoS) and Quality of Experience (QoE) management
• Security and compliance for unified communications systems

Qualifications

• Bachelor’s degree, or 10+ years’ of practical experience in voice and video management
• Five (5+) years’ experience in unified communications, with a focus on voice and video systems.
• Strong knowledge of VoIP protocols, including SIP, H.323, and MGCP.
• Experience with video conferencing systems, including Cisco TelePresence and Ploycom RealPresence.
• Familiarity with unified communications platforms, including Cisco Unified Communications Manager and Microsoft Skype for Business.
• Strong understanding of network architecture and protocols, including TCP/IP, DNS, and DHCP.
• Experience with QoS and QoE management tools, including Cisco QoS and NetIQ.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• CCNP Voice or CCIE Voice certification.
• CCNP Collaboration or CCIE Collaboration certification.
• Microsoft Certified Solutions Expert (MCSE) in Skype for Business.
• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) in Routing and Switching.
• Preferred: 7+ years’ experience in Video Audio engineering environment management.
• Preferred: DoD 8570 / 8140 compliance or information assurance certification commensurate with technical objectives and services required.
• Preferred: Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified.
• Preferred: Cloud certified.

Physical Demands

• Must be able to lift 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend, and squat periodically

The pay scale for this position is between $115,000 - $145,000.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

SECURITY CLEARANCE REQUIRED

Must currently hold a security clearance at theTop Secret/SCI level with the ability to obtain a Counter Intelligence Polygraph. US Citizenship is a requirement for Top Secret clearance at this location.

Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. Ukpeaġvik Iñupiat Corporation (UIC) considers all applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender or gender identity, pregnancy, national origin, age, disability, military/veteran status, marital status, genetic information, or any other legally protected status EOE/D/V. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and subject to other state and federal requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants. Please view Equal Employment Opportunity posters here .

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

ID 2026-26118

Category Engineering

Location : Location US-VA-Quantico

Clearance Level Must Be Able to Obtain Top Secret/SCI/CIP

Minimum Clearance Required Top Secret/SCI

Travel Requirement N/A