Client Experience & Banking Solutions Specialist

PNC Financial Services Group, Inc.; Gull Point, Plantation (FL, FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

401(k) with PNC match

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. seeks an in-branch Client Experience Associate at the Nob Hill & Cleary Branch in Plantation, FL. You will deliver a personalized customer experience, educate clients on financial options, and refer opportunities to branch staff to grow wallet share.

The role emphasizes service excellence, adherence to policies, and collaboration with the Retail Banking team to enhance customer loyalty and satisfaction.

Qualifications

• No university degree required; related experience may be considered.
• Strong customer service and communication skills are essential.
• Ability to identify opportunities and refer customers to branch staff.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives for financial interactions.
• Identifies banking opportunities and makes appropriate referrals.
• Supports lobby engagement and drives product awareness with customers.
• Maintains branch operations and adheres to policies and procedures.

Skills

Customer Service

Banking Knowledge

Cash Handling

Sales Referrals

Communication

Digital Tools

Education

No Degree

Tools

POS Systems

CRM

Job description

PNC Financial Services Group, Inc. seeks an in-branch Client Experience Associate at the Nob Hill & Cleary Branch in Plantation, FL. You will deliver a personalized customer experience, educate clients on financial options, and refer opportunities to branch staff to grow wallet share.

The role emphasizes service excellence, adherence to policies, and collaboration with the Retail Banking team to enhance customer loyalty and satisfaction.