Private Bank Jumbo Mortgage Lending Specialist

Citizens; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Parental leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank seeks a Private Bank Lending Specialist to lead underwriting and execution of complex residential mortgage and home equity transactions for Private Bank clients. You will manage the file through closing, coordinating with internal partners and third parties to deliver timely, accurate decisions and exceptional service.

You will evaluate income, assets, ownership structures, trusts, and property profiles; prepare concise credit recommendations; document the approach; and communicate

Qualifications

• Three or more years of residential mortgage underwriting, processing, credit analysis, or comparable lending experience, including complex or jumbo lending.
• Ability to analyze personal and business tax returns, partnership and corporate income, trusts, investment assets, restricted stock, capital gains, rental income, and complex liquidity profiles.
• Experience using mortgage loan origination systems and underwriting workbooks. Empower or EPIC preferred.

Responsibilities

• Perform initial underwriting review and prepare a clear, well supported credit recommendation.
• Evaluate borrower income, assets, liquidity, liabilities, credit history, collateral, ownership structures, and overall ability to repay.
• Apply Private Bank Credit Policy, portfolio mortgage guidelines, product requirements, applicable law, and regulatory standards.
• Document underwriting approach, source support, calculations, conditions, exceptions, and approved substitute methodology in systems.
• Identify and distinguish standard guideline treatment, substitute documentation or methodology, variances, exceptions, and hard stops.
• Partner with Private Bank Credit to resolve questions and support an independent approval decision.
• Manage the loan from setup through closing, including rate lock coordination, appraisals, title orders, disclosures, condo/cooperative review, conditions, and closing coordination.
• Coordinate with Relationship Managers, Client Relations, Credit, Home Mortgage, Home Equity, appraisal, title, escrow, attorneys, and other partners; client communication led by Relationship Manager or Client Relations.
• Maintain proactive communication, surface risks early, and set realistic expectations based on file readiness and closing requirements.
• Perform quality control to confirm documents, calculations, data, approvals, and conditions are complete and accurate.
• Monitor pipeline, prioritize time-sensitive transactions, and escalate issues with a concise statement of facts, impact, options, and actions.
• Share underwriting knowledge to promote consistent execution and adhere to standards.

Skills

Attention to detail

Communication skills

Multitasking

Credit risk judgment

Ownership and accountability

Underwriting knowledge

Education

Bachelor’s degree or equivalent

Residential underwriting certification

Tools

Empower

EPIC

Job description

Citizens Bank seeks a Private Bank Lending Specialist to lead underwriting and execution of complex residential mortgage and home equity transactions for Private Bank clients. You will manage the file through closing, coordinating with internal partners and third parties to deliver timely, accurate decisions and exceptional service.

You will evaluate income, assets, ownership structures, trusts, and property profiles; prepare concise credit recommendations; document the approach; and communicate