Privacy-First Healthcare Implementation Engineer

Freshpaint; United States; Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive pay + generous equity

Half-day Fridays

Parental leave (16 weeks)

Flexible PTO

Health/dental/vision coverage

Job summary

Freshpaint is hiring an Implementation Engineer in the United States to help healthcare customers deploy our privacy-first data platform. You will guide onboarding, validation, and configuration across customer websites and apps, ensuring a privacy-conscious setup that delivers marketing performance.

You will partner with Success, Product, and Engineering teams to drive adoption, expand use, and maintain strong customer relationships.

Qualifications

• 3–4 years in a client-facing CS/solutions role.
• Experience implementing and supporting platform configurations.
• Strong understanding of web analytics and front-end tech.

Responsibilities

• Drive customer value through implementation and adoption.
• Manage 20–30 clients with $2–4MM ARR and oversee onboarding and growth.
• Ensure features are onboarded and drive adoption with account management.
• Maintain high NPS for implementation and account success.
• Document all customer interactions in CRM systems.
• Validate implementation against requirements and data flows.
• Educate customers on healthcare data privacy value.
• Communicate technical concepts to diverse audiences.
• Build trusted relationships with customer executives.
• Drive expansion opportunities with objective plans.
• Iterate on processes and scale the team.
• Occasional travel for events and on-site visits.

Skills

CS Engineering

Technical onboarding

Front-end tech

Stakeholder alignment

Tools

Google Tag Manager

HTML

CSS

JavaScript

Job description

Freshpaint is hiring an Implementation Engineer in the United States to help healthcare customers deploy our privacy-first data platform. You will guide onboarding, validation, and configuration across customer websites and apps, ensuring a privacy-conscious setup that delivers marketing performance.

You will partner with Success, Product, and Engineering teams to drive adoption, expand use, and maintain strong customer relationships.