Support Engineer — Privacy‑First Healthcare Tech

Freshpaint; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive pay + generous equity

Half‑day Fridays

16 weeks fully paid parental leave

Flexible PTO with a 2-week minimum

Top-tier health, dental & vision

Engaging company offsites

Job summary

Freshpaint seeks a Support Engineer to join our privacy‑first data platform team. You’ll troubleshoot a complex product, read code, and resolve issues end‑to‑end, collaborating with Engineering, Customer Success, and Product to elevate the customer experience.

You’ll work across Go, TypeScript, and SQL, helping healthcare teams move fast and safely while surfacing insights to improve the product and support processes.

Qualifications

• 2+ years in technical support, solutions engineering, or software engineering.
• 2+ years in a customer-facing role.
• Ability to read and write code (Go or TypeScript preferred).
• Experience debugging across frontend and backend systems.
• Strong analytical and problem-solving skills with a self-service mindset.
• Clear, effective communication across audiences.

Responsibilities

• Own and drive customer issues to resolution end-to-end.
• Troubleshoot and resolve complex technical issues across the stack.
• Investigate application behavior using Go, TypeScript, and SQL.
• Analyze system architecture and code to identify root causes.
• Partner with Engineering, Customer Success, and Account teams.
• Support customers across onboarding and ongoing usage.
• Communicate technical issues clearly to technical and non-technical audiences.
• Create and maintain internal runbooks and customer-facing documentation.
• Surface customer feedback to inform product improvements.

Skills

Go

TypeScript

SQL

Customer-facing skills

Problem solving

Communication

Organizational skills

Tools

SQL & Databases

Scripting (Python/Shell)

Ticketing systems

Job description

Freshpaint seeks a Support Engineer to join our privacy‑first data platform team. You’ll troubleshoot a complex product, read code, and resolve issues end‑to‑end, collaborating with Engineering, Customer Success, and Product to elevate the customer experience.

You’ll work across Go, TypeScript, and SQL, helping healthcare teams move fast and safely while surfacing insights to improve the product and support processes.