Prism Trainer/Help Desk Specialist

Verdantas; Washington, Northern (District of Columbia, KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Flexible Work Environment

Paid Parental Leave

Medical

Dental

Vision

Life and AD&D Insurance

Short-Term and Long-Term Disability

401(k) with Company Match

Paid Time Off + Holidays

Job summary

Verdantas is seeking a Prism Trainer/Help Desk Specialist to support federal end users on the agency-specific procurement system. You will be the primary interface, logging issues and guiding users through PRISM workflows.

Requirements include excellent communication, 3+ years with Unison PRISM, training material development, and delivering training sessions in-person or virtually. Flexible work environment and strong benefits are offered.

Qualifications

• Excellent written and verbal communication skills.
• Minimum 3 years experience with the Unison PRISM application.
• Experience with Version 7.4 PRISM is preferred.
• Able to quickly learn the procurement application system and ticketing workflow.
• Develop training materials and deliver training sessions.

Responsibilities

• Serve as the primary interface for Federal Agency end users of the PRISM system.
• Log 100% of user issues, change requests, and questions in the ticketing system and resolve promptly.
• Develop training materials, manuals, and job aids to support PRISM usage.
• Deliver engaging training sessions to end-users, in person and virtually.

Skills

Excellent communication

End-user training

Problem diagnosis

Tools

Unison PRISM

PRISM 7.4

Ticketing system

Job description

## Prism Trainer/Help Desk SpecialistApply: Remote: Washington DC: Full time: Posted Today: R-101174Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose!At Verdantas, we’re redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure.Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,000 experts, scientists, engineers, geologists, and technical specialists, embedded in a people-focused culture, prioritizing the well-being of our employees, clients, and the communities we serve. We partner with clients to deliver smart, data-driven solutions to complex environmental and infrastructure challenges. We don’t just solve problems; we help shape a more sustainable future.Join a people-first culture that values your well-being, empowers your growth, and amplifies your impact. At Verdantas, your career goes beyond the expected, and your work helps build a better world.**Ready to shape the future of resilient communities?****Job Responsibilities include (but are not limited to):*** As a member of the Help Desk Team, you will be the primary interface for the Federal Agency’s end users of the Agency-specific procurement/acquisition system. In this role, you will:* Need to quickly grasp and learn the system and interface effectively with the end user community.* Be responsible for ensuring that 100% of all user generated issues, change/enhancement requests, and usage questions are logged into the ticket tracking system and resolved in a timely manner.**Required Skills and Qualifications:*** Must have excellent written and verbal communication skills.* Must have (minimum 3 years) experience with the Unison PRISM application* Experience with Version 7.4 PRISM is preferred.* Must have the ability to quickly learn and grasp the functionality of the Agency-specific procurement application system and Ticket System* Must be able to diagnose and resolve PRISM issues through conversation with the end users* Develop training materials, including user manuals, job aids, and training modules, to support the effective use of PRISM.* Deliver engaging and interactive training sessions to end-users, both in-person and virtually, covering various PRISM functionalities and modules.* Minimum 3 years of experience in providing user training in PRISM is preferred**Salary Range:**$100,000 to $120,000**Benefits:*** Flexible Work Environment* Paid Parental Leave* Medical* Dental* Vision* Life and AD&D Insurance* Short-Term and Long-Term Disability* 401(k) with Company Match* Paid Time Off + Holidays*Verdantas strives to develop new ways to increase diversity awareness within our organization. We recruit and reward our employees based on capability and performance — regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. For us, it is imperative to build balanced teams from all walks of life and we believe that a diverse workforce is a stronger workforce.***Verdantas is an EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet**