Prism Trainer/Help Desk Specialist

Verdantas; United States; Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Flexible Work Environment

Paid Parental Leave

Medical

Dental

Vision

Life and AD&D Insurance

Short-Term and Long-Term Disability

401(k) with Company Match

Paid Time Off + Holidays

Job summary

Verdantas is seeking a Help Desk professional to support a Federal Agency’s procurement system. You will quickly learn the system and interact with end users to ensure smooth operations and effective support.

Responsibilities include logging issues, resolving requests, creating training materials, and delivering engaging training sessions to end-users, both in-person and virtually.

Qualifications

• Excellent written and verbal communication skills.
• Minimum 3 years' experience with the Unison PRISM application.
• Experience with PRISM Version 7.4 is preferred.
• Ability to quickly learn and grasp the Agency-specific procurement system and ticket system.
• Diagnose and resolve PRISM issues through end-user conversations.
• Develop training materials, user manuals, and training modules for PRISM.
• Deliver engaging training sessions to end-users, in-person and virtually.
• Minimum 3 years of PRISM training experience is preferred.

Responsibilities

• Serve as the primary interface for the Federal Agency’s end users of the procurement system.
• Log all user issues, change requests, and questions in the ticket system and resolve timely.
• Coordinate and deliver training materials and sessions on PRISM functionalities.

Skills

Communication skills

PRISM expertise

Training development

Training delivery

Ticket system usage

Tools

Unison PRISM

PRISM 7.4

Job description

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose!

At Verdantas, we’re redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure.

Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,000 experts, scientists, engineers, geologists, and technical specialists, embedded in a people-focused culture, prioritizing the well-being of our employees, clients, and the communities we serve. We partner with clients to deliver smart, data-driven solutions to complex environmental and infrastructure challenges. We don’t just solve problems; we help shape a more sustainable future.

Join a people-first culture that values your well-being, empowers your growth, and amplifies your impact. At Verdantas, your career goes beyond the expected, and your work helps build a better world.

Ready to shape the future of resilient communities?

Job Responsibilities include (but are not limited to):

• As a member of the Help Desk Team, you will be the primary interface for the Federal Agency’s end users of the Agency-specific procurement/acquisition system. In this role, you will:
• Need to quickly grasp and learn the system and interface effectively with the end user community.
• Be responsible for ensuring that 100% of all user generated issues, change/enhancement requests, and usage questions are logged into the ticket tracking system and resolved in a timely manner.

Required Skills and Qualifications:

• Must have excellent written and verbal communication skills.
• Must have (minimum 3 years) experience with the Unison PRISM application
• Experience with Version 7.4 PRISM is preferred.
• Must have the ability to quickly learn and grasp the functionality of the Agency-specific procurement application system and Ticket System
• Must be able to diagnose and resolve PRISM issues through conversation with the end users
• Develop training materials, including user manuals, job aids, and training modules, to support the effective use of PRISM.
• Deliver engaging and interactive training sessions to end-users, both in-person and virtually, covering various PRISM functionalities and modules.
• Minimum 3 years of experience in providing user training in PRISM is preferred

Salary Range:

$100,000 to $120,000

Benefits:

• Flexible Work Environment
• Paid Parental Leave
• Medical
• Dental
• Vision
• Life and AD&D Insurance
• Short-Term and Long-Term Disability
• 401(k) with Company Match
• Paid Time Off + Holidays

Verdantas strives to develop new ways to increase diversity awareness within our organization. We recruit and reward our employees based on capability and performance — regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. For us, it is imperative to build balanced teams from all walks of life and we believe that a diverse workforce is a stronger workforce.

Verdantas is an EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet