Priority Response Estimator – Restoration Projects

Servpro-Team-Cuthbertson; Rock Ledge Estates (TN); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Bonus potential

Training & development

Paid vacation & holidays

401(k)

Benefits package

Job summary

SERVPRO® Team Cuthbertson in Tennessee seeks a Priority Responder to be the first contact with residential leads and guide customers through mitigation and restoration processes. You will establish initial relationships and drive job signings.

You’ll respond within 1 hour, complete the scope and estimate within 4 hours, and provide a briefing to the customer or adjuster within 8 hours, while upholding safety and quality standards.

Qualifications

• High school diploma or GED. Associate degree preferred.
• Sales experience in high-transaction environments.
• Experience with mitigation, cleaning, restoration, or construction services is preferred but not required.
• Excellent communication and customer service skills.
• Proficiency with technology (Microsoft product suite, CRM, etc.)
• Demonstrated ability to learn and achieve proficiency in a variety of specialized software programs needed for the position.
• This is a full-time position, Monday through Friday and will regularly involve long hours, weekend, and holiday work.
• Due to the nature of the job, the employee must be available on a 24/7/365 basis to respond to emergency situations when on-call shifts are assigned.
• Must successfully complete a background check, drug screen, and clean driving record; subject to applicable law.

Responsibilities

• Document the loss and write the scope of work / estimate that meets all restoration standards and requirements.
• Create an accurate sketch and scope of work, with labor, material, and time requirements for the project.
• Maintain organized records and clear communication to ensure clean hand-off and communication with Production teams.
• Monitor customer satisfaction by reviewing customer satisfaction forms and conducting follow-up phone calls.
• Prioritize safety, risk management, and professionalism at all times, ensuring job site safety for customers and employees.

Skills

Sales experience

Customer service

Communication

Technology proficiency

Education

High school/GED

Associate degree preferred

Tools

Microsoft Office

CRM

Specialized software

Job description

SERVPRO® Team Cuthbertson in Tennessee seeks a Priority Responder to be the first contact with residential leads and guide customers through mitigation and restoration processes. You will establish initial relationships and drive job signings.

You’ll respond within 1 hour, complete the scope and estimate within 4 hours, and provide a briefing to the customer or adjuster within 8 hours, while upholding safety and quality standards.