Printing & Shipping Concierge - Customer Experience

FedEx Office and Print Services; Grand Rapids (MI); On-site; USD 16,531 - 22,041; Full time

Job summary

FedEx Office in the United States is seeking a Store Consultant who delivers an outstanding customer experience by using consultative skills to anticipate needs and offer suitable FedEx Office products and services. You will take orders, provide pricing information, and coordinate store activities across print, signs & graphics, and shipping.

The role requires standing for shifts, ability to lift up to 55 pounds, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Take orders and provide pricing and product information.
• Provide customer expertise in printing, signs/graphics, and shipping.
• Operate and maintain store equipment and manage the production queue.
• Process financial transactions at POS and handle cash.
• Maintain a safe, clean and orderly retail store environment.

Skills

Excellent verbal communication

Excellent written communication

Customer service

Education

High school diploma or equivalent

Tools

POS terminal

Job description

FedEx Office in the United States is seeking a Store Consultant who delivers an outstanding customer experience by using consultative skills to anticipate needs and offer suitable FedEx Office products and services. You will take orders, provide pricing information, and coordinate store activities across print, signs & graphics, and shipping.

The role requires standing for shifts, ability to lift up to 55 pounds, and strong communication skills.