Printing Equipment Support Technician – 1–2 Years Exp

SmartRecruiters, Inc.; Austin (TX); On-site; USD 15,000 - 21,000; Full time

Job summary

Global Channel Management is seeking an on-site account support specialist for a 12-month term who can assist with customer service and equipment printing issues. The role includes lifting up to 50 pounds, following basic English instructions, and coordinating tasks to fulfill SOWs.

Ideal candidates will have 1-2 years of relevant experience in resolving customer and equipment printing issues, with basic troubleshooting skills and the ability to work with minimal supervision.

Qualifications

• Operational technical skills required.
• Customer service and communication abilities.
• Ability to manage multiple tasks and follow instructions.
• Basic equipment problem solving and diagnosis training provided.

Responsibilities

• Resolve customer and equipment printing issues; provide problem resolution and escalation as needed.
• Coordinate work tasks to ensure fulfillment of SOWs and track account information.

Skills

Operational tech skills

Customer service

Multitasking

Problem solving

Communication

Following instructions

Teamwork

Job description

Global Channel Management is seeking an on-site account support specialist for a 12-month term who can assist with customer service and equipment printing issues. The role includes lifting up to 50 pounds, following basic English instructions, and coordinating tasks to fulfill SOWs.

Ideal candidates will have 1-2 years of relevant experience in resolving customer and equipment printing issues, with basic troubleshooting skills and the ability to work with minimal supervision.