Printing Customer Experience Specialist

Copy Doctor; Friendswood (TX); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Copy Doctor is seeking a friendly, committed and self-motivated Customer Service Representative to be the first point of contact for our customers. You will assist with orders, and help customers with self-serve printers and computers to ensure a great experience.

Duties include greeting customers, handling inquiries and complaints, processing orders, creating quotes in the POS, and finishing print jobs. This part-time role runs Monday–Friday for 20–25 hours per week.

Formación

• Friendly, energetic and positive attitude is essential.
• Well organized and detail oriented.
• Professional, personable phone etiquette.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Excellent verbal and written communication skills.
• Able to lift 50 pounds or more.
• Ability to stand for long periods of time.
• Minimum High School or GED.

Responsabilidades

• Greet and attend customers as soon as they walk into Copy Doctor.
• Respond to customers inquiries in a timely, courteous and professional manner.
• Address customer complaints and seek the input of Manager when the matters cannot be resolved.
• Assist customers in the self-service area.
• Check out customers at the cash register.
• Fill job order sheet per Copy Doctor procedure.
• Develop estimates and quotations using the Point of Sale System.
• Call customers to gather input to quote a print job, as well as to notify customers when jobs are ready.
• File completed jobs.
• Create shipping labels.
• Print basic orders.
• Finish jobs by cutting, binding, punching, laminating and folding.
• Performs store closing activities such as organizing and cleaning.

Conocimientos

Friendly attitude

Organized and detail oriented

Phone etiquette

Verbal and written communication

Lift 50 pounds

Stand for long periods

Educación

High School diploma or GED

Herramientas

Microsoft Office (Outlook, Word, Excel)

Descripción del empleo

Copy Doctor is seeking a friendly, committed and self-motivated Customer Service Representative to be the first point of contact for our customers. You will assist with orders, and help customers with self-serve printers and computers to ensure a great experience.

Duties include greeting customers, handling inquiries and complaints, processing orders, creating quotes in the POS, and finishing print jobs. This part-time role runs Monday–Friday for 20–25 hours per week.