Printing Customer Service Representative

Copy Doctor; Friendswood (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Copy Doctor is seeking a friendly, committed and self-motivated Customer Service Representative to be the first point of contact for our customers. You will assist with orders, and help customers with self-serve printers and computers to ensure a great experience.

Duties include greeting customers, handling inquiries and complaints, processing orders, creating quotes in the POS, and finishing print jobs. This part-time role runs Monday–Friday for 20–25 hours per week.

Qualifications

• Friendly, energetic and positive attitude is essential.
• Well organized and detail oriented.
• Professional, personable phone etiquette.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Excellent verbal and written communication skills.
• Able to lift 50 pounds or more.
• Ability to stand for long periods of time.
• Minimum High School or GED.

Responsibilities

• Greet and attend customers as soon as they walk into Copy Doctor.
• Respond to customers inquiries in a timely, courteous and professional manner.
• Address customer complaints and seek the input of Manager when the matters cannot be resolved.
• Assist customers in the self-service area.
• Check out customers at the cash register.
• Fill job order sheet per Copy Doctor procedure.
• Develop estimates and quotations using the Point of Sale System.
• Call customers to gather input to quote a print job, as well as to notify customers when jobs are ready.
• File completed jobs.
• Create shipping labels.
• Print basic orders.
• Finish jobs by cutting, binding, punching, laminating and folding.
• Performs store closing activities such as organizing and cleaning.

Skills

Friendly attitude

Organized and detail oriented

Phone etiquette

Verbal and written communication

Lift 50 pounds

Stand for long periods

Education

High School diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Copy Doctor is seeking a friendly, committed and self-motivated individual to join our team. The Customer Service Representative main responsibility is to be the first point of contact with our customers. Whether they are placing/picking up an order, or need assistance with the self-serve printers and computers, the CSR is there to provide a great customer experience.

Duties

• Greet and attend customers as soon as they walk into Copy Doctor

• Respond to customers inquiries in a timely, courteous and professional manner.

• Address customer complaints and seek the input of Manager when the matters cannot be resolved

• Assist customers in the self-service area

• Check out customers at the cash register

• Fill job order sheet per Copy Doctor procedure

• Develop estimates and quotations using the Point of Sale System.

• Call customers to gather input to quote a print job, as well as to notify customers when jobs are ready

• File completed jobs

• Create shipping labels

• Print basic orders

• Finish jobs by cutting, binding, punching, laminating and folding.

• Performs store closing activities such as organizing and cleaning

Qualifications

• Friendly, energetic and positive attitude are essential!

• Well organized and detail oriented

• Professional, personable phone etiquette

• Proficient in Microsoft Office (Outlook, Word, Excel)

• Excellent verbal and written communication skills

• Able to lift 50 pounds or more

• Ability to stand for long periods of time

• Minimum High School or GED

Job Type:

• Part Time

Schedule

• Monday-Friday

• 20-25 Hours per week