PC/Printer Field Break/Fix

BC Forward; Buffalo (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Cell phone reimbursement

Laptop provided

Job summary

BCforward is seeking a Field Technical Support Consultant II to join our team in Buffalo, NY, delivering on-site PC and printer break/fix support for HP products. The role emphasizes hardware diagnosis, repair, and customer education to restore service within contractual commitments.

The candidate should have hands-on experience with laptops, desktops, RPOS, workstations, and printers, with an emphasis on on-site problem solving in a fast-paced environment.

Qualifications

• High school diploma or equivalent with hardware technology training.
• Experience diagnosing and repairing HP PC/Printer hardware on-site.
• Ability to educate customers and resolve incidents within service commitments.

Responsibilities

• Provide on-site PC and printer break/fix support for HP products.
• Troubleshoot hardware issues, replace components, and restore service.
• Coordinate with customers and escalation teams to meet contractual commitments.
• Maintain professional appearance and prepare documentation for service events.

Skills

Hardware diagnosis

Field service

HP PCs/Printers

Desktops/Laptops

Education

High school diploma

Hardware training

Job description

Job Title: PC/Printer Field Break/FixLocation: Buffalo, NYDuration: Contract - 24 monthsPay Range: $22/hr - $28.82/hr (W2)Job ID: 409386

About BCforwardBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant II to join our team supporting HP PC and printer break/fix services. The candidate will have strong experience in hardware diagnosis and repair for laptops, desktops, RPOS, and workstations and an ability to resolve on-site incidents, educate customers, and restore service within contractual commitments. Printer knowledge is a plus.

Responsibilities

Description:This customer facing, non-exempt HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.This is a team based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP's business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

Demonstrated core competencies of success in this position are:

• Strong mechanical aptitude, working with tools and various alignment apparatus.
• Alignment with customer's business needs while maintaining HP's contractual commitments.
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
• Able to balance and prioritize multiple activities and issues.
• Successful cause and effect understanding of financial perspectives on the business.
• Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
• Attention to detail and commitment to administrative responsibilities.
• Exercise solid business based decision making skills, taking appropriate risk to insure that both HP's and the customer's business need are met.
• Independent thinking while adhering to standard technological/mechanical and business procedures.
• Industry / company knowledge that provides solid technology solutions and options to the customer.
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations.
• Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements:

• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
• Availability to work both scheduled and unscheduled overtime.
• Participate in assigned work during non-traditional workdays, holidays and shift work.
• Onsite customer facing experience.
• Technical/mechanical hardware repair experience.
• Demonstrated technical/mechanical aptitude for learning new technology.
• High School diploma or equivalent, plus additional hardware technology training. College preferred.
• Dress: Business Professional: Black slacks and blue collared shirt.
• Cell phone reimbursement and laptop/tablet will be provided.
• Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, we gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

Additional Details

Dress code: Business Professional. Black slacks and blue collared shirt.Cell phone reimbursement and a laptop/tablet will be provided.Background checks may include employment history, education, drug screening, credit, and offender registries, subject to customer agreements.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.