Printer Fleet Support Technician

Ricoh USA, Inc.; San Diego (CA); On-site; USD 27,000 - 36,000; Full time

Job summary

Ricoh USA, Inc. in San Diego seeks a Field Representative II, Print Support to maintain daily support of our managed devices, perform basic end-user maintenance, and ensure device availability while delivering strong customer service.

You will manage consumables, assist with on-site inventory, and coordinate with Level 2 when needed. The role emphasizes responding to service requests, monitoring device alerts, and adhering to IMACD processes.

Qualifications

• High School Diploma (or equivalent) with additional education preferred.
• IT Help Desk Support experience (application & hardware support).
• Technical Training & Certifications: HP Certifications.
• Completion of Ricoh Learning Institute courseware within specified timeframe as assigned/directed by management.

Responsibilities

• Works to ensure that the service level agreements between customer and RICOH are achieved.
• Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements.
• Maintains an accurate asset list and location of managed devices with available printer fleet tools and databases.
• Supports continuous fleet optimization efforts through identification of over/under utilized, frequently serviced, and exception devices.
• Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates service problems as necessary.
• Adheres to IMACD process, coordinating and supporting functional tasks, managing, and communicating statuses in a timely manner.
• Maintain an adequate supplies inventory level for devices and their volume requirements.
• Responsible for supply ordering and maintaining appropriate PAR levels.
• Monitor and return unused and excess RICOH owned supplies as PAR levels dictate.
• Documents and reports all fleet meter reads.
• Provides training on the use of RICOH equipment and features.

Skills

Customer service

Project management

Printer/network knowledge

Interpersonal communication

Education

High School Diploma or equivalent

Additional education preferred

Ricoh Learning Institute training

Tools

HP Certifications

Job description

Ricoh USA, Inc. in San Diego seeks a Field Representative II, Print Support to maintain daily support of our managed devices, perform basic end-user maintenance, and ensure device availability while delivering strong customer service.

You will manage consumables, assist with on-site inventory, and coordinate with Level 2 when needed. The role emphasizes responding to service requests, monitoring device alerts, and adhering to IMACD processes.