Print Systems Engineer – Managed Print Services

NHS Ayrshire & Arran; Kentucky; On-site; USD 38,000 - 57,000; Full time

Benefits offered by this job

NHS pension scheme

35 days leave incl. holidays

On-site parking

Job summary

NHS Lanarkshire is recruiting for an Infrastructure Engineer (Managed Print Services) within the Digital Infrastructure Team. The role covers implementation, administration, and ongoing improvement of the managed print environment across NHSL sites.

The post holder will provide specialist support for devices, print servers, secure printing, and related infrastructure, contributing to service improvement and supplier management while delivering excellent customer service.

Qualifications

• The post holder will be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department.
• Preferably have additional technical training and certification in relevant technical skills and products.
• Experience in a health service environment is preferred.
• May be required to participate in the eHealth on-call support service providing 24/7 IT systems support for NHSL.
• A full UK driving licence is required.

Responsibilities

• Provide assistance, advice and support to NHSL employees and approved 3rd party contractors to maximise use of IT desktop infrastructure and ensure service levels are met.
• Manage IT Service Desk calls, prioritising work to meet department SLA.
• Maintain high standard of customer service and manage user expectations to resolve incidents.
• Deal effectively with user complaints and escalate to line management when appropriate.

Skills

Degree in IT

Desktop support

Technical training/certs

Health service experience

UK driving licence

Education

University degree in relevant IT discipline

Tools

Print management software

IT service desk tools

Job description

NHS Lanarkshire is recruiting for an Infrastructure Engineer (Managed Print Services) within the Digital Infrastructure Team. The role covers implementation, administration, and ongoing improvement of the managed print environment across NHSL sites.

The post holder will provide specialist support for devices, print servers, secure printing, and related infrastructure, contributing to service improvement and supplier management while delivering excellent customer service.