Print Infrastructure Support Engineer

HCLTech; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee assistance program

401(k)

Paid time off

Paid holidays

Job summary

HCLTech seeks an experienced Client Print Application Software Support Specialist to support, maintain, and enhance enterprise print infrastructure across Windows and Linux environments. This role includes managing VPSX, LRS, IDB, and related tools, troubleshooting issues, and coordinating upgrades.

The candidate should have strong Windows Server and Linux administration, PowerShell or Bash scripting, ITIL-based processes, and excellent stakeholder communication.

Qualifications

• Bachelor's degree in IT, computer science or related field.
• ITIL Foundation certification preferred.
• Microsoft Windows Server certification preferred.

Responsibilities

• Support and maintain enterprise print infrastructure, print servers, and workflows.
• Manage output management solutions such as VPSX, LRS, and IDB.
• Troubleshoot print applications, printer issues, and workflow failures.
• Coordinate application upgrades, patching, and maintenance activities.
• Manage printer drivers, firmware updates, and print management platforms.
• Monitor system performance and ensure high availability of print services.
• Collaborate with infrastructure teams, vendors, and stakeholders.
• Create and maintain technical documentation and support processes.

Skills

Windows Server

Linux Administration

ITIL-based support

Troubleshooting

Stakeholder management

PowerShell

Bash

Education

Bachelor's Degree in IT/CS

Tools

VPSX

LRS

IDB

Web JetAdmin

HP Security Manager

Job description

We are looking for an experienced Client Print Application Software Support Specialist to support, maintain, and enhance enterprise print infrastructure across Windows and Linux environments.

Key Responsibilities:

• Support and maintain enterprise print infrastructure, print servers, and print workflows.
• Manage output management solutions such as VPSX, LRS, and Intelligent Document Bundling (IDB).
• Troubleshoot print applications, printer-related issues, and workflow failures.
• Coordinate application upgrades, patching, and maintenance activities.
• Manage printer drivers, firmware updates, and print management platforms.
• Monitor system performance and ensure high availability of print services.
• Collaborate with infrastructure teams, vendors, and business stakeholders.
• Create and maintain technical documentation and support processes.

Required Skills:

• Strong experience with Windows Server and Linux Administration.
• Hands-on experience with VPSX, LRS, IDB, Web JetAdmin, and HP Security Manager.
• Knowledge of enterprise print infrastructure and application support.
• Scripting experience using PowerShell and/or Bash.
• Understanding of ITIL-based support processes.
• Excellent troubleshooting, communication, and stakeholder management skills.

Preferred Qualifications:

• Bachelor's Degree in IT, Computer Science, or a related field.
• Certifications such as:
• ITIL Foundation
• Microsoft Windows Server

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.