Print Solutions Account Lead

Socket.dev; Framingham (MA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Inclusive culture with BRGs

Flexible PTO & holidays

Discounts & 401(k) matching

Wellness programs

Career development opportunities

Job summary

Staples is seeking an Account Specialist Print to manage transactional and programmatic print orders, partnering with Sales, Implementations, and Suppliers to deliver solutions from quotation to delivery. You will drive profitable print sales growth while delivering exceptional customer service to internal and external clients.

You will analyze opportunities for growth, maintain customer records, and ensure accurate order management with cross-functional teams, meeting KPIs and supporting

Qualifications

• High School diploma or equivalent.
• 2+ years of relevant print, digital copy, customer service, sales, or project management experience.
• Strong relationship-building and interpersonal skills.
• Professional and effective telephone communication skills.
• Strong written communication skills.
• Proficiency with Microsoft Office Suite and PC-based applications.
• Strong organizational skills with the ability to manage multiple concurrent projects.
• Ability to thrive in a fast-paced environment with strong attention to detail.
• Ability to build relationships and tailor communication to a variety of customers and stakeholders.
• Basic mathematical aptitude.

Responsibilities

• Manage transactional and programmatic custom print orders, projects, and warehouse replenishment programs.
• Support internal and external print customers while driving profitable sales growth and customer retention.
• Manage support queues and sales opportunities, converting customer requests into successful print sales.
• Provide timely communication throughout the entire order lifecycle, including quotation, proofing, production, fulfillment, and delivery.
• Collaborate with Sales, Implementations, Sourcing, Print Support, Suppliers, and other teams to deliver seamless customer solutions.
• Analyze and resolve customer issues through proactive problem-solving and cross-functional coordination.
• Maintain customer-branded websites and facilitate additions and updates to program items.
• Leverage reporting and account analytics to identify sales growth opportunities and operational improvements.
• Organize and maintain accurate customer records, reports, and critical business information.
• Drive continuous improvement by recommending process enhancements that improve customer satisfaction and operational efficiency.
• Meet key performance indicators including win rate, customer engagement, service level agreements, and process compliance.

Skills

Customer service

Relationship building

Negotiation

Communication

Organizational skills

Multitasking

Analytical thinking

Microsoft Office

Team collaboration

Education

Bachelor's Degree in Business Administration

High School diploma or equivalent

Tools

PC-based applications

Job description

Staples is seeking an Account Specialist Print to manage transactional and programmatic print orders, partnering with Sales, Implementations, and Suppliers to deliver solutions from quotation to delivery. You will drive profitable print sales growth while delivering exceptional customer service to internal and external clients.

You will analyze opportunities for growth, maintain customer records, and ensure accurate order management with cross-functional teams, meeting KPIs and supporting