Print Shop Manager

ABC Imaging; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

ABC Imaging seeks a proactive Print Shop Manager to lead our large-format production and operations on-site. The ideal candidate has strong large-format experience, oversees a production workforce, and ensures quality and timely delivery for diverse client projects.

Responsibilities include coordinating with shop leadership, supervising shifts, communicating job specs and proofs, and guiding staff in print procedures and equipment use.

Qualifications

• 3–5+ years of experience in print production, large-format printing, or print shop operations.
• Strong experience with grand-format and large-format printing workflows.
• Demonstrated leadership ability with experience supervising production teams.
• Strong customer service and client communication skills (phone, email, in-person).
• Ability to clearly communicate production processes, job requirements, and technical instructions.
• Strong understanding of print equipment, materials, and production capabilities.
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Ability to work in a fast-paced, deadline-driven production environment.
• Strong problem-solving skills and ability to handle customer escalations professionally.

Responsibilities

• Partner with shop leadership to provide operational and administrative management support.
• Assist in organizing and supervising the production workforce during regular and extended shifts.
• Monitor all jobs in production and communicate special instructions, proof approvals, and shipping details.
• Serve as a client contact for questions regarding job specifications and production details.
• Ensure all projects are completed on time and within budget and production cost guidelines.
• Train production staff on proper print shop procedures, workflows, and equipment usage.
• Oversee maintenance and upgrades of large-format printing equipment and recommend new technology.
• Manage inventory, materials, and supply organization to support production flow.
• Resolve customer issues and escalations professionally.
• Support multiple departments and step into production roles as needed.
• Perform additional duties as assigned to support overall shop operations.

Skills

3–5+ yrs exp

Grand/large-format workflows

Team leadership

Customer service

Production communication

Print equipment knowledge

Project management

Deadline-driven

Problem solving

Education

High school diploma or equivalent

Job description

Print Shop Manager (Large-Format Production & Operations Supervisor)

Position Summary
We are seeking a proactive and experienced Print Shop Manager to join our on-site production team. The ideal candidate will have strong experience in the printing industry, with a focus on large-format and grand-format production environments. This role is essential in ensuring efficient workflow, high-quality output, and excellent client service across all print production operations.

Large-format printing experience is required.

Key Responsibilities

• Partner with shop leadership (onsite and remote) to provide operational and administrative management support
• Assist in organizing and supervising the production workforce during regular and extended shifts
• Monitor all jobs in production and communicate special instructions, proof approvals, and shipping details to production and graphics teams
• Serve as a client contact for questions regarding job specifications, print requirements, and production details
• Ensure all projects are completed on time and within budget and production cost guidelines
• Train production staff on proper print shop procedures, workflows, and equipment usage
• Oversee maintenance and upgrades of large-format printing equipment, recommending new technology to improve productivity
• Manage inventory, materials, and supply organization to support efficient production flow
• Resolve customer issues and escalations in a professional and timely manner
• Support multiple departments and step into production roles as needed
• Perform additional duties as assigned to support overall shop operations

Qualifications

• High school diploma or equivalent required (technical training preferred)
• 3–5+ years of experience in print production, large-format printing, or print shop operations (required)
• Strong experience with grand-format and large-format printing workflows
• Demonstrated leadership ability with experience supervising production teams
• Strong customer service and client communication skills (phone, email, and in-person)
• Ability to clearly communicate production processes, job requirements, and technical instructions
• Strong understanding of print equipment, materials, and production capabilities
• Excellent organizational skills with the ability to manage multiple projects simultaneously
• Ability to work in a fast-paced, deadline-driven production environment
• Strong problem-solving skills and ability to handle customer escalations professionally