Print Shop Coordinator & Production Specialist

KEENE PUBLISHING CORPORATION; Keene (NH); On-site; USD 42,000 - 68,000; Full time

Job summary

The Keene Sentinel's Print Shop Coordinator / Production Specialist oversees the day-to-day operation of the commercial print shop, handling customer communications, design, production, mailing, and equipment coordination in a fast-paced environment.

This role requires strong project management, meticulous attention to detail, and the ability to manage multiple jobs from intake through delivery while maintaining quality and on-time performance for local businesses and community partners.

Qualifications

• Associates degree or equivalent; preferred in graphic design, printing, communications, business.
• Experience in customer service and administrative support.
• Proficiency with Microsoft Office and Adobe Creative Suite (InDesign, Illustrator, and Photoshop).
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects independently.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as primary contact for print shop customers.
• Consult with customers to understand project requirements, timelines, and budgets.
• Prepare estimates and quotations for print jobs.
• Create and modify designs for various print products.
• Operate digital printing, finishing, and bindery equipment.
• Manage mailing lists and USPS documentation.
• Track orders from intake to delivery and maintain records.

Skills

Customer service

Administrative support

Multitasking

Attention to detail

Verbal and written communication

Education

Associates degree or equivalent

Tools

Adobe Creative Suite (InDesign, Illustrator, Photoshop)

Microsoft Office

Job description

The Print Shop Coordinator / Production Specialist is responsible for the day-to-day operation of The Keene Sentinel's commercial print shop. This highly independent role combines customer service, graphic design, print production, mailing services, equipment coordination, job scheduling, order management, and administrative responsibilities to deliver high-quality printed materials for local businesses, nonprofit organizations, and community partners.

In addition to managing the commercial print operation, the position oversees commercial mailing services, supports postal compliance and reporting, manages company copier operations, and serves as the primary liaison with copier equipment vendors to ensure reliable production and office printing capabilities throughout the organization.

The ideal candidate is customer-focused, detail-oriented, organized, and comfortable managing multiple projects simultaneously while serving as the primary point of contact for all print shop clients.

Key Responsibilities

• Serve as the primary contact for print shop customers.
• Consult with customers to understand project requirements, timelines, and budgets.
• Prepare estimates and quotations for print jobs.
• Build and maintain strong relationships with local businesses, organizations, and community partners.
• Identify opportunities to expand customer relationships and increase print shop revenue.

Graphic Design & Prepress

• Create and modify designs for business cards, flyers, brochures, posters, booklets, pamphlets, signs, and other printed materials.
• Review customer-submitted artwork and prepare files for production.
• Ensure projects meet quality, branding, and print specifications.
• Troubleshoot file and formatting issues prior to printing.

Print Production

• Operate digital printing, finishing, and bindery equipment.
• Produce a variety of print products including:
• Business cards
• Flyers and brochures
• Posters
• Booklets and programs
• Small signs and promotional materials
• Perform cutting, folding, binding, laminating, and other finishing tasks.
• Outsource printing to partners, as needed.
• Monitor production quality and ensure timely completion of all jobs.

Mailing Services & Postal Operations

• Manage mailing lists for commercial print customers and internal publications, including ELF Magazine.
• Prepare mailing files, address lists, and postal documentation to meet USPS mailing requirements.
• Coordinate postal reporting, documentation, and permit compliance for commercial mailings and company publications.

Operations & Administration

• Manage job intake, scheduling, tracking, and workflow from order through delivery.
• Maintain accurate production records and customer files.
• Generate invoices and process customer billing.
• Order and maintain inventory of paper, toner, supplies, and materials.
• Track expenses and assist with reporting on print shop performance.
• Serve as the primary administrator for company copiers and multifunction devices.
• Coordinate installation, maintenance, repairs, and preventive service with equipment vendors.
• Manage vendor relationships, service agreements, meter reporting, and supply ordering.
• Troubleshoot copier issues and coordinate timely resolution to minimize operational disruptions.
• Recommend equipment upgrades and operational improvements to support organizational efficiency.

General Responsibilities

• Prioritize multiple projects while meeting deadlines.
• Maintain a clean, organized, and safe production environment.
• Provide recommendations for process improvements and operational efficiencies.
• Support the overall mission of The Keene Sentinel through excellent customer service and community engagement.
• Collaborate with departments across the organization to support printing, mailing, and document management needs.

Qualifications

Required

• Associates degree or equivalent; additional education or experience in graphic design, printing, communications, business, or a related field preferred.
• Experience in customer service and administrative support.
• Proficiency with Microsoft Office and Adobe Creative Suite (particularly InDesign, Illustrator, and Photoshop).
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects independently.
• Excellent verbal and written communication skills.

Preferred

• Experience in commercial printing, print production, or graphic design.
• Knowledge of digital print equipment and finishing processes.
• Experience with mailing services, USPS postal regulations, and mailing list management.
• Experience with estimating, invoicing, and job tracking systems.
• Familiarity with print file preparation and color management.
• Experience coordinating office equipment vendors.

Compensation Outline

• Monthly sales commission opportunity

Success Factors

The successful candidate will:

• Deliver exceptional customer service and build lasting client relationships.
• Maintain high production quality standards.
• Manage workflow efficiently and meet deadlines consistently.
• Ensure accurate mailing list management and postal compliance for commercial clients and company publications.
• Maintain reliable copier operations and productive vendor relationships.
• Operate independently while balancing customer, production, mailing, equipment, and administrative responsibilities.
• Effectively manage revenue and expense performance.
• Contribute to the continued growth and success of The Keene Sentinel's commercial print services business.

The above statements are intended to describe the general nature and level of the work being performed by employees assigned to this job. This is not an exhaustive list of all duties and responsibilities. The Keene Publishing Corporation management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

The Keene Sentinel is an equal opportunity employer committed to serving and strengthening our community through local journalism and community-focused services.