Print Services Manager: Lead, Train & Delight Customers

Office Depot, Inc.; Solon (OH); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

401(k) and other retirement benefits

Job summary

Office Depot, Inc. is seeking a highly capable Retail Print Manager to drive print sales and service growth in a high-volume store.

You will lead print production, manage equipment and supplies, and ensure top-quality materials while fostering a customer-centric environment aligned with Office Depot's 5C values. As a Key Carrier, you will open/close the store and support a flexible schedule including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years related experience.
• Minimum 2 years management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.

Responsibilities

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.
• Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.

Skills

Interpersonal skills

Communication

Advanced selling skills

Customer service

Leadership

Education

High school diploma or equivalent

Tools

Print Center systems

POS systems

Job description

Office Depot, Inc. is seeking a highly capable Retail Print Manager to drive print sales and service growth in a high-volume store.

You will lead print production, manage equipment and supplies, and ensure top-quality materials while fostering a customer-centric environment aligned with Office Depot's 5C values. As a Key Carrier, you will open/close the store and support a flexible schedule including evenings and weekends.