Print Services Lead - Drive Sales & Service Excellence

Socket.dev; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Office Depot in Irving, TX is seeking a Retail Print Manager to drive print sales, service growth, and a customer-centric culture in a high-volume store. You will lead print production, manage equipment and supplies, and act as a Key Carrier responsible for opening/closing the store.

The role emphasizes ensuring memorable customer experiences, implementing selling techniques, and coaching the team to deliver exceptional service and product knowledge in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years related experience; minimum 2 years management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.

Responsibilities

• Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
• Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
• Drives a sales-focused environment through the training and development of all associates, inclusive of print.
• Act as a role model for delivering exceptional customer service and product expertise.

Skills

Leadership

Customer service

Sales training

Print knowledge

Education

High school diploma or equivalent

Tools

Print Center systems

POS systems

MS Office suite

Job description

Office Depot in Irving, TX is seeking a Retail Print Manager to drive print sales, service growth, and a customer-centric culture in a high-volume store. You will lead print production, manage equipment and supplies, and act as a Key Carrier responsible for opening/closing the store.

The role emphasizes ensuring memorable customer experiences, implementing selling techniques, and coaching the team to deliver exceptional service and product knowledge in a fast-paced retail environment.