Print Service Support Technician

Apex Systems; Richmond (VA); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with match

ESP P (Employee Stock Purchase Program

Life and disability insurance

Professional development opportunities

Job summary

Everforth Apex Systems in Richmond, VA is seeking a Print Service Support Technician to join our IT team. The role will start on-site four days a week for training and progressively move to remote five days after training completion.

The position requires strong help desk skills, printer knowledge, and a customer-focused mindset to deliver high-quality IT service delivery for print environments.

Qualifications

• Experience in help desk support and ticket handling.
• Familiarity with print environments and printers is preferred.
• Strong customer service and problem-solving skills.

Responsibilities

• Provide technical assistance to end-users for print services.
• Diagnose and resolve print-related issues via desk-side or remote support.
• Maintain effective communication and document resolutions in the ticketing system.

Skills

Help desk tickets

Printer knowledge

Customer service

IT systems

Job description

Print Service Support Technician

Job#: 3056301

Job Description:

Print Service Support Technician Everforth Apex Systems is seeking a Print Service Support Technician to join the team at an organization in Richmond, VA.

Initially, the role will require 4 days per week on-site to complete training, with the opportunity to become REMOTE 5 days per week once training is successfully completed.

The team will conduct an initial PHONE (or Web) interview, but they will also require a follow-up IN-PERSON interview for those they are interested in pursuing before making a final decision.

About The Role

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and have a commitment to delivering high-quality customer service and support.

The role will support the Print Service Function for the organization.

Previous experience and knowledge of printers is a nice-to-have. The ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.

Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

4400 Cox Road, Suite 200, Glen Allen, Virginia 23060

NYSE: EFOR