Site IT Support Engineer

Apex Systems; Louisville (KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Everforth Apex Systems seeks an IT Site Support Engineer to join the Louisville assembly site. This on-site role supports manufacturing operations, assists with IIoT initiatives, and collaborates with global IT teams to ensure reliable technology for production.

Hybrid work is required, with on-site presence at the client plant and flexible hours to support 24x7 production environments. The role covers Windows/Linux servers, endpoints, and plant applications.

Qualifications

• Experience in IT support, infrastructure, or IT operations.
• Strong written and verbal communication.
• Ability to manage multiple priorities and incidents.

Responsibilities

• Provide technical support across plant IT applications, infrastructure, and devices.
• Troubleshoot issues and resolve incidents impacting operations.
• Support incident triage, escalations, and business continuity.
• Collaborate with corporate and global IT teams including network and server operations.
• Provide on-site support for remote teams.
• Support local network, Windows/Linux servers, and plant applications.

Skills

IT support experience

Strong communication

Multi-tasking

Stakeholder collaboration

Self-motivated

Education

Associate degree

Bachelor’s degree (preferred)

Tools

Windows Server

Linux Server

Windows client OS

Microsoft 365

Active Directory / ADFS

Azure and Intune

SharePoint

VMware vSphere

Cisco networking

SDA (Software-Defined Access)

iOS/Android support

Desktop/Printer/Peripherals

Job description

Job# 3056561

Job Description

We are seeking an IT professional to join the Site IT team supporting the Louisville Assembly Plant. This role provides hands‑on technical support for the applications, infrastructure, devices, and systems used to support daily manufacturing operations.

The successful candidate will work closely with plant operations, corporate IT teams, and globally distributed technical support groups to troubleshoot issues, resolve incidents, and maintain the technology environment required to support vehicle production.

In addition to supporting existing manufacturing systems, this position will contribute to ongoing technology modernization and Factory of Tomorrow initiatives, including Industrial Internet of Things (IIoT), software‑defined networking, mobile technologies, digital solutions, and next‑generation manufacturing systems.

This is an on‑site, hands‑on position supporting a 24x7 manufacturing environment. The role provides exposure to a broad range of technologies while offering the opportunity to develop a strong understanding of manufacturing operations and plant‑floor IT.

Role

Site IT Support Engineer

Duration

Long‑Term Contract

Location

Hybrid - requires onsite at client assembly plant

Key Responsibilities

• Provide technical support across a multi-shift manufacturing operation, including IT applications, infrastructure, operating systems, end‑user devices, and productivity tools.
• Troubleshoot and resolve technology issues impacting plant‑floor and business operations.
• Support incident triage, escalations, and business continuity activities.
• Partner with corporate and global IT teams, including Network Operations, Server Operations, Database Administration, and other technical support groups.
• Provide on‑site "hands and feet" support for remotely based technical teams.
• Support local network infrastructure within a Cisco‑based environment.
• Support physical and virtual servers operating in Windows and Linux environments.
• Troubleshoot and support PCs, printers, handheld terminals, monitors, mobile devices, and other peripheral equipment.
• Support the integration, deployment, and long‑term maintenance of plant applications and hardware.
• Assist with Factory of Tomorrow initiatives involving IIoT, iOS, Android, mobile technologies, and software‑defined networking.
• Interface with plant teams across manufacturing, industrial controls, quality, finance, engineering, and management.
• Partner with business and IT stakeholders to identify and prioritize technology improvements.
• Develop, maintain, and share accurate technical and support documentation.
• Assist the Site IT Manager with assignments, workload, and technology support priorities.
• Support weekend production and flexible working hours when required by manufacturing operations.

Required Qualifications

• High school diploma or GED required.
• Associate degree or higher is strongly preferred.
• Experience or foundational knowledge in IT support, infrastructure support, technical troubleshooting, or IT operations.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities, incidents, and projects simultaneously.
• Ability to communicate effectively with a broad range of stakeholders, including plant‑floor operators, supervisors, engineers, management, vendors, and globally distributed IT teams.
• Self‑motivated and capable of independently identifying, investigating, and resolving technical issues.
• Reliable, dependable, and punctual.
• Willingness to learn manufacturing processes and supporting technologies.
• Comfortable working in a fast‑paced, high‑pressure production environment.
• Willingness to support a 24x7 manufacturing operation, including flexible hours and occasional weekend production support.
• Ability to safely lift up to 50 pounds without assistance.
• Ability to walk approximately 1–2 miles during a shift.
• Comfortable working in a plant‑floor environment where conditions may include heat, cold, dirt, and other typical manufacturing conditions.

Technical Skills / Experience

Candidates should have experience with, or the ability to quickly learn, the following:

• Microsoft Windows Server administration
• Linux server administration
• Microsoft Windows client operating systems
• Microsoft 365
• Microsoft Active Directory / ADFS
• Microsoft Azure and Intune
• Microsoft SharePoint
• VMware vSphere
• Cisco routers and switches
• Basic network staging, troubleshooting, and cabling
• Cisco Software‑Defined Access (SDA)
• Apple iOS, iPhone, and iPad support
• Android device support
• Desktop, printer, handheld terminal, monitor, and peripheral support
• General IT infrastructure and application troubleshooting

Preferred Qualifications

• Bachelor’s degree
• Previous plant‑floor or manufacturing IT experience
• Experience supporting manufacturing automation environments
• Exposure to Rockwell Automation control systems, PLCs, or similar industrial technologies
• PowerShell scripting experience
• Experience supporting technology in a high‑availability or 24x7 production environment

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.