Print Production Support Specialist

Computer Task; Coppell (TX); On-site; USD 28,000 - 36,000; Part time

Job summary

CTG in Coppell, TX is seeking a Customer Support Representative for an hourly consultant role. You will be the primary contact for handling custom print production jobs, coordinating with customers and vendors, and guiding them through the ordering process.

The role requires strong English communication, flexibility to work Monday–Friday, 9am–5pm, and proficiency with MS Office. CTG offers opportunities to contribute to production quality and develop professional relationships.

Qualifications

• Minimum 2 years of customer service experience in the print industry.
• 3–5+ years of relevant experience preferred.
• Excellent verbal and written English communication skills required.

Responsibilities

• Serve as the primary customer contact for receiving, reviewing, logging, scheduling, and tracking custom print production jobs.
• Review customer files for fonts, image resolution, layouts, and formatting; make necessary document conversions and layout/imposition adjustments.
• Troubleshoot production, delivery, and output issues to meet customer requirements.
• Perform quality inspections and apply color management, correction, trapping, and image editing as needed.
• Maintain production and billing logs and related documentation.
• Provide basic training to customers on web-based ordering systems when requested.
• Operate standard office equipment and coordinate with customers and approved vendors on outsourced projects.
• Build strong customer relationships and provide professional follow-up throughout the production process.

Skills

Customer service

MS Office

Multitasking

Team collaboration

Education

High School Diploma

Tech training

Graphic arts training

Tools

Printer software

Job description

CTG in Coppell, TX is seeking a Customer Support Representative for an hourly consultant role. You will be the primary contact for handling custom print production jobs, coordinating with customers and vendors, and guiding them through the ordering process.

The role requires strong English communication, flexibility to work Monday–Friday, 9am–5pm, and proficiency with MS Office. CTG offers opportunities to contribute to production quality and develop professional relationships.