Print Production Supervisor — Lead High-Volume Client Print

K2 Services; San Diego (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Print Production Supervisor to oversee a three-person team across client sites, managing daily print operations, workflows, and client communications. The role emphasizes quality, timely delivery, and escalation management within a 13‑month fixed-term assignment.

The position reports to the Client Relations Manager or Director and requires strong leadership, print/production knowledge, and experience in high-volume environments.

Qualifications

• Strong knowledge of print production, reprographics, and document production workflows.
• Experience in a high-volume, deadline-driven print environment.
• Proficiency with print quality control, job prioritization, and production workflow management.

Responsibilities

• Supervise and lead a team of three employees across one or more client sites.
• Oversee daily print production, reprographics, and document production workflows.
• Coordinate and prioritize print requests, including high-volume and time-sensitive projects.
• Ensure print projects are completed accurately, on time, and according to client specifications.
• Monitor print quality, turnaround times, workflow, and overall service delivery.
• Provide day‑to‑day guidance, coaching, training, and performance support to team members.
• Troubleshoot print production, workflow, and service issues and coordinate appropriate resolution.
• Serve as a primary escalation point for client and operational concerns.
• Maintain strong communication with clients regarding requests, priorities, deadlines, and service delivery.
• Monitor adherence to SLAs and client expectations.
• Track and report on team performance, workload, service metrics, and operational KPIs.
• Support onboarding and training of new and existing employees.
• Coordinate staffing, scheduling, and workload distribution to maintain adequate coverage and service levels.
• Ensure proper documentation of client requests, issues, and resolutions.
• Identify and support process improvements that increase print quality, efficiency, and client satisfaction.
• Collaborate with Client Relations Managers and Directors to support account objectives.
• Participate in client meetings and operational reviews as needed.

Skills

print production workflows

team supervision

client services

high‑volume environment

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office (Excel/Outlook/PowerPoint)

CRM systems (Salesforce/ServiceNow)

Job description

Opensity Solutions is seeking a Print Production Supervisor to oversee a three-person team across client sites, managing daily print operations, workflows, and client communications. The role emphasizes quality, timely delivery, and escalation management within a 13‑month fixed-term assignment.

The position reports to the Client Relations Manager or Director and requires strong leadership, print/production knowledge, and experience in high-volume environments.