Customer Service Representative

AlphaGraphics - US776; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

AlphaGraphics Uptown Houston is seeking a dependable Customer Service Representative to join our in-person team in Houston, TX. You will be the primary contact for customers, help identify print and marketing solutions, and coordinate projects with design and production from start to finish.

Ideal candidates have print industry experience, strong communication skills, and the ability to manage multiple projects in a deadline-driven environment.

Qualifications

• Previous experience in customer service, project coordination, or inside sales within printing-related industries is required.
• Knowledge of commercial printing, print products, and production processes is preferred.
• Strong written and verbal communication skills, plus excellent organization and attention to detail.

Responsibilities

• Respond to customer inquiries by phone, email, website, and walk-ins.
• Assist customers in selecting print, signage, and marketing solutions and prepare estimates.
• Coordinate projects with design and production teams from start to finish.
• Follow up on estimates and inquiries to help secure orders and build relationships.
• Communicate pricing, timelines, and project details clearly to customers.
• Manage customer projects through production and delivery, updating customers as needed.
• Coordinate site surveys and installation appointments when required.

Skills

Customer service

Project coordination

Inside sales

Print production

Communication

Organization

Attention to detail

Tools

PrintSmith

Print Speak

Job description

Benefits

• Competitive salary
• Paid time off
• Training & development

AlphaGraphics Uptown Houston | Houston, TX

Full-Time | Monday–Friday | 8:00 AM–5:00 PM | In-Person

AlphaGraphics Uptown Houston is looking for a dependable, organized, and customer-focused Customer Service Representative to join our team. This position is ideal for someone who enjoys working with customers, managing multiple projects, and keeping things organized in a fast-paced print environment. You'll serve as a primary point of contact for customers, assist with incoming sales opportunities, prepare estimates, and coordinate projects with our design and production teams from start to finish.

We're looking for someone with print industry experience who is comfortable communicating with customers, understands the importance of deadlines, and takes pride in seeing projects through successfully.

Key Responsibilities

• Respond to customer inquiries by phone, email, website, and walk-ins.
• Help customers determine the best print, signage, and marketing solutions for their needs.
• Prepare estimates, quotes, work orders, and invoices.
• Follow up on estimates and customer inquiries to help secure orders.
• Build strong relationships with existing customers and identify opportunities for additional business.
• Communicate pricing, timelines, project details, and updates clearly and professionally.
• Manage customer projects from initial inquiry through production and delivery.
• Coordinate job details between customers, graphic design, production, and installation teams.
• Track project progress and keep customers informed throughout the process.
• Coordinate site surveys, production schedules, and installation appointments when needed.
• Proactively address questions or issues to keep projects on track.

Qualifications

• Previous experience in customer service, project coordination, or inside sales within the printing, graphics, or visual communications industry required.
• Working knowledge of commercial printing, print products, and production processes.
• Strong written and verbal communication skills.
• Excellent organization, attention to detail, and follow-through.
• Comfortable preparing estimates, discussing pricing, and identifying sales opportunities.
• Ability to manage multiple projects in a deadline-driven environment.
• Dependable, self-motivated, and comfortable working independently as well as with a team.
• Familiarity with PrintSmith and/or Print Speak is a plus.

Schedule & Location

• Full-time, approximately 40 hours per week
• Monday–Friday, 8:00 AM–5:00 PM
• In-person position
• AlphaGraphics Uptown Houston – Houston, TX