Customer Service Representative

PostNet Syracuse; West Valley City (UT); On-site; USD 22,041; Part time

Benefits offered by this job

Health insurance

Opportunity for advancement

Flexible Scheduling

Paid time off

Career path development

Job summary

A local printing and shipping service in West Valley City is seeking individuals eager to provide exceptional customer service and assist customers with their business needs. This position requires previous experience in retail and sales, strong communication skills, and the ability to multi-task effectively. The job offers a pay rate of $16 per hour, with opportunities for advancement. Applicants should be ready to work flexible hours in a dynamic environment, with training provided for those new to the field.

Qualifications

• Previous customer service or sales experience in a retail environment is essential.
• Valid driver's license required.
• Some supervisory skills are preferred.

Responsibilities

• Assist customers with shipping and packaging services.
• Process customer sales through the point-of-sale system.
• Open and close the center.

Skills

Customer service experience

Exceptional communication skills

Attention to detail

Multitasking ability

Sales skills

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Google Suite

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off

What to learn what it takes to run a business? Want to work towards running your own store one day? This is the opportunity for you.

Benefit/Perks

• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

What You Bring To The Table

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred

What We Expect Of You

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail
• Come to work ready to learn and help others.

Physical And Safety Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Compensation: $16.00 per hour

At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

• PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.