Print Operations Technician

ICON; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

ICON is seeking a Print Operations Technician to support the Print Operations team in Austin, TX. You will handle logistics for raw materials, consumables, and printers, assist with troubleshooting and maintenance on ICON’s 3D printers, and follow daily instructions from leads and managers.

The role involves moderately challenging tasks, a growth mindset, and adherence to ICON’s policies. Travel for extended durations is expected, with flexible nights and weekends as needed.

Qualifications

• 1+ year of hands-on experience in manufacturing, fabrication, or related fields.
• Basic diagnostic tool proficiency with multimeters to troubleshoot electrical systems.
• Familiarity with mechanical systems and components; ability to operate heavy machinery under supervision.
• Familiarity with electrical wiring and components; able to perform tasks under supervision.
• Basic understanding of inventory or ticketing systems for tracking parts and documenting work steps (training provided).
• Strong verbal and written communication skills in English.

Responsibilities

• Print Execution: support delivery, inventory management, and organization of building materials during shifts.
• Service and Repairs: assist diagnosing and repairing printer issues, coordinate parts, perform replacements and calibrations.
• Performance and Data Reporting: ensure SOP compliance and provide real-time progress updates.
• Operate diagnostic tools and document QC measurements on material samples.
• Update and maintain detailed work steps and resolutions in ticketing systems.

Skills

Verbal communication

Written communication

Mechanical aptitude

Team collaboration

Self-motivation

Tools

Multimeter

Vulcan system

Magma system

Ticketing systems

Job description

ICON is seeking a Print Operations Technician to support our Print Operations team. In this role, you will demonstrate and maintain the foundational skills and knowledge required to provide basic support for ICON’s print operations. Basic support involves managing the logistics of raw materials, consumables, parts, and printers. You will also assist with troubleshooting, maintenance, and general service tasks related to ICON's 3D printers. Under the direction of Leads, Technicians, or Managers, you will receive daily instructions and apply your skills to complete a variety of field assignments.

This role involves working on moderately challenging tasks that require some judgment in resolving issues or making recommendations, with an emphasis on escalating larger problems when needed. You are expected to approach each task with a growth mindset, focus on building new skills, and actively work to avoid repeating mistakes. Operational discipline, attention to detail, and adherence to ICON’s policies and standards are essential for success in this position. This role will require travel for extended durations.

RESPONSIBILITIES

Print Execution

• Support the delivery, inventory management, and organization of building materials during shifts.
• Maintain clear and professional communication with team members and other departments across ICON.
• Operate Vulcan and Magma systems to meet daily production targets.
• Work closely with Print Ops Leads, taking instructions and contributing to the team’s objectives.
• Perform build activities, including reinforcement adjustment and placement as needed.
• Execute and document QC measurements on material samples during operations.

Service and Repairs

• Assist in diagnosing and repairing printer issues, including coordinating parts, performing replacements, and conducting calibrations.
• Operate diagnostic tools such as multimeters to troubleshoot and address technical problems.
• Manage inventory and delivery of replacement parts, ensuring accurate documentation and tracking within ticketing systems.
• Update and maintain detailed work steps and resolutions in ticketing systems to ensure consistent and transparent communication.
• Demonstrate a strong understanding of mechanical systems and components.
• Work with electrical wiring and components as required.

Performance and Data Reporting

• Ensure 100% compliance with Standard Operating Procedures (SOPs).
• Provide real-time, proactive reporting on progress updates, milestones, and activities related to prints, mobilizations, and builds

Minimum Qualifications

• 1+ years of hands‑on experience in manufacturing, fabrication, or related fields.
• Basic proficiency with diagnostic tools such as multimeters to troubleshoot and assess electrical systems.
• Familiarity with mechanical systems, including a basic understanding of components and their functions.
• Familiarity with electrical wiring and components, with the ability to perform tasks under supervision.
• Basic understanding of inventory management systems or ticketing systems for tracking parts and documenting work steps (training provided by ICON).
• Ability to operate heavy machinery under supervision.
• Strong verbal and written communication skills, with the ability to document work and collaborate with team members effectively.
• Self‑motivated and eager to learn, with a proactive attitude toward problem‑solving.
• Ability to prioritize tasks and adapt in dynamic work environments.
• Proficiency in English.

Preferred Skills and Experience

• Previous experience in manufacturing maintenance, field operations, or a similar hands‑on technical environment.
• Strong time‑management skills with the ability to prioritize tasks effectively in a fast‑paced setting.
• Familiarity with multi‑axis machinery, such as CNC machines or 3D printers, including basic operation and troubleshooting.
• Proven ability to perform effectively under pressure and adapt to dynamic challenges.

Working Conditions

• Ability to lift and carry up to 50 pounds safely and regularly.
• Comfortable working in various outdoor environments, including extreme temperatures (above 100°F or below freezing), sun, rain, mud, and areas with limited infrastructure (e.g., lack of electricity).
• Comfortable standing and moving on your feet for the majority of the workday as well as climbing ladders and carrying material buckets.
• Willingness to travel for multiple weeks at a time.
• Flexible availability to work nights and weekends as needed.

ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination‑free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.

Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).

Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third‑party agency without a prior agreement with ICON.

This role is based in Austin, TX.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ICON’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.