Managing, Sustaining Engineering

ICON; Austin (TX); Sur place; USD 140 000 - 190 000; Plein temps

Résumé du poste

ICON is seeking a Manager of Sustaining Engineering in Austin, TX. You will lead ~6 engineers, own field issue triage and reliability data, and drive work instructions and change control for ICON’s fielded robotic systems.

You will collaborate with program management, manufacturing, field operations, and design engineering, ensuring timely delivery and budget adherence. This hands-on leadership role reports to the VP of Product and Engineering.

Qualifications

• Bachelor's degree in Mechanical Engineering or related field, or equivalent experience.
• 5+ years of engineering experience with hardware systems in production or field use, including prior supervisory or people management experience.
• Experience leading engineers through root cause analysis and corrective action on fielded or manufactured products.
• Ability to define and run team procedures, work plans, and schedules within an established engineering organization.
• Strong analytical and problem-solving skills with attention to detail.
• Clear verbal and written communication with technical and non-technical stakeholders.
• Ability to operate in a fast-paced environment with evolving priorities.

Responsabilités

• Own the resolution of field issues and the work instructions that keep crews and manufacturing running.
• Build and maintain systems to track equipment performance and prioritize reliability improvements.
• Lead test planning and validation for product enhancements and sustaining changes before release.
• Partner with program management and manufacturing to create and revise work instructions.
• Establish and document change control procedures and recommend engineering policy improvements.

Connaissances

Root cause analysis

People management

Analytical thinking

Clear communication

Robotics knowledge

Jira familiarity

Networking basics

Startup experience

Formation

Bachelor's degree in Mechanical Engineering or related field

Equivalent experience

Outils

Jira

Cloud collaboration tools

Description du poste

ICON builds robotic systems that construct multi-story buildings. ICON launched Titan commercially in March 2026, has raised more than $550M, and holds more than $360M in government contracts across the Army, Air Force, DARPA, and NASA. As the fleet of field-deployed printers and the manufacturing operation behind them grow, so does the volume of field issues, work instructions, and reliability data that Sustaining Engineering is responsible for.

The Manager, Sustaining Engineering leads the engineering team that maintains and improves ICON's field-deployed systems and manufacturing processes. You own the resolution of field issues, the work instructions that keep crews and manufacturing running, and the systems that track equipment performance. New product development stays with the design engineering teams; Sustaining owns everything after release.

You will work daily with program management, manufacturing, field operations, and design engineering, and you are accountable for your team's priorities, schedules, procedures, and budget execution. This role is based at ICON's Austin, TX office and reports to the VP of Product and Engineering.

Responsibilities

Team Leadership

• Manage a team of ~6 sustaining engineers, setting priorities, assigning work, and reviewing output against objectives set with the VP of Vulcan Engineering.
• Coach engineers through moderately complex field issues and provide technical direction on root cause analysis, corrective actions, and design changes.
• Plan headcount, hiring, and skill development for the team and determine the resources needed to meet schedules and goals.

Field Issue Resolution and Reliability

• Own the intake, triage, and closure of field issues on deployed systems, including escalation paths to design engineering when a change to the released product is required.
• Build and maintain the systems used to track and analyze field equipment performance, and use that data to prioritize reliability improvements.
• Lead test planning and validation for product enhancements and sustaining changes before release to the field and manufacturing.

Work Instructions and Process

• Partner with program management and manufacturing to create and revise work instructions for new and existing products, ensuring they are accurate, current, and usable by the people performing the work.
• Establish and document the procedures the Sustaining team follows for change control, issue tracking, and release of updates, and recommend changes to engineering policies where current practice falls short.
• Identify and implement automation opportunities in field and internal engineering workflows, from tooling and data capture to repetitive manual processes.

Planning and Budget

• Execute the Sustaining Engineering budget, tracking spend against plan and flagging variances to the VP.
• Contribute to Vulcan Engineering planning cycles with input on team capacity, reliability priorities, and resource needs.

Minimum Qualifications

• Bachelor's degree in Mechanical Engineering or a related field, or equivalent experience.
• 5+ years of engineering experience with hardware systems in production or field use, including prior supervisory or people management experience.
• Experience leading engineers through root cause analysis and corrective action on fielded or manufactured products.
• Demonstrated ability to define and run team procedures, work plans, and schedules within an established engineering organization.
• Strong analytical and problem-solving skills with attention to detail.
• Clear verbal and written communication with technical and non-technical stakeholders.
• Ability to operate in a fast-paced environment with evolving priorities.

Preferred Skills and Experience

• Experience with robotics, automation, or other complex electromechanical systems.
• Start-up or small-company experience where the process had to be built rather than inherited.
• Familiarity with Jira or similar issue-tracking tools and with administering cloud-based collaboration tools.
• Knowledge of basic networking principles.

ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.

Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).

Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.

As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in ICON’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.