Print Fleet Operations & Analytics Associate

Xerox; Oak Brook (IL); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off

Job summary

Xerox is seeking a role to help manage and coordinate print fleet operations, including MACDs, bulk equipment orders, and data analysis, ensuring efficient service delivery and a positive customer experience.

You will work closely with service teams and clients, maintain reporting tools, and support integration with client ticketing systems, while balancing multiple priorities in a fast-paced environment with a commitment to high-quality support.

Qualifications

• Experience managing a print fleet, office equipment environment, or similar service delivery operation
• Strong analytical skills and experience working with operational data and reporting
• Proficiency with Microsoft Office applications, particularly Excel, and basic device troubleshooting
• Excellent organizational, communication, and customer service skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong attention to detail and commitment to delivering high-quality customer support

Responsibilities

• Manage and track consumables, parts inventory, and order fulfillment activities
• Coordinate device installations, relocations, upgrades, and decommissions
• Maintain service reporting tools and produce recurring client-facing reports and analytics
• Support integration with client ticketing and helpdesk systems
• Partner with service delivery and technical teams to resolve issues and escalates major incidents when necessary
• Analyze operational data to identify trends, opportunities, and areas for improvement

Skills

Print fleet management

Data analysis

Excel proficiency

Customer service

Multi-tasking

Attention to detail

Tools

Microsoft Excel

Office suite

Remote monitoring tools

Job description

Xerox is seeking a role to help manage and coordinate print fleet operations, including MACDs, bulk equipment orders, and data analysis, ensuring efficient service delivery and a positive customer experience.

You will work closely with service teams and clients, maintain reporting tools, and support integration with client ticketing systems, while balancing multiple priorities in a fast-paced environment with a commitment to high-quality support.