Print Center Operations Lead

Ricoh USA, Inc.; Parker (CO); On-site; USD 27,000 - 34,000; Full time

Job summary

Ricoh USA, Inc. is seeking a Site Manager to lead the on-site copy and print center at a small medical school environment in Parker, CO.

You will oversee a small team, perform production work, and manage print requests through WebCRD and Fiery to ensure timely, high-quality output. You will handle light graphic updates, maintain a professional workplace, and focus on exceptional customer service for faculty and staff.

Qualifications

• High school or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Off 360 proficient user.

Responsibilities

• Manage daily operations of the on-site copy and print center, including oversight of a small team and active participation in production work.
• Receive, review, and prioritize print requests submitted through WebCRD; manage job workflow through Fiery systems and production devices.
• Operate and oversee digital production print equipment, ensuring quality, accuracy, and timely delivery of all jobs.
• Perform light graphic manipulation tasks, such as updating templates, adjusting text, and placing images for print readiness.
• Deliver exceptional customer service by communicating clearly with faculty, staff, and internal clients to understand needs and set expectations.
• Maintain a clean, organized, and professional workspace while ensuring efficient job tracking and completion.
• Balance multiple priorities and deadlines in a fast-paced environment while maintaining attention to detail.
• Ensure service level expectations are consistently met, including turnaround times, quality standards, and client satisfaction.
• Monitor workload distribution and align team responsibilities with production needs and deadlines.
• Train, coach, and develop team members; provide performance feedback and support career development.
• Foster a positive team environment focused on collaboration, accountability, and high-quality service delivery.
• Maintain regular communication with stakeholders to gather feedback and continuously improve processes and service delivery.
• Troubleshoot basic equipment or workflow issues and
• Support reporting, tracking, and documentation of site activity, production metrics, and operational performance.
• Identify opportunities to improve efficiency, streamline workflow, and enhance the overall customer experience.
• Perform other duties as assigned.

Skills

Team leadership

Customer service

Communication skills

Technical aptitude

Education

High school diploma or GED

Tools

WebCRD

Fiery

Job description

Ricoh USA, Inc. is seeking a Site Manager to lead the on-site copy and print center at a small medical school environment in Parker, CO.

You will oversee a small team, perform production work, and manage print requests through WebCRD and Fiery to ensure timely, high-quality output. You will handle light graphic updates, maintain a professional workplace, and focus on exceptional customer service for faculty and staff.