Print and Mail Operations Specialist

Ricoh; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ricoh in Richmond, VA is seeking a Print & Mail Operations Specialist to join a fast-paced print and fulfillment team. You will operate production print equipment, manage mail and shipping, and support customers with timely updates.

This hands-on role requires 2+ years in print production or mail services, a high school diploma or GED, strong customer service, and the ability to troubleshoot equipment. You will maintain inventory, help with material orders, and uphold a safe, clean workspace.

Qualifications

• High school diploma or GED required.
• 2+ years in print production, mail services, or related environment.
• Strong customer service and communication skills.
• Ability to troubleshoot equipment and work independently.

Responsibilities

• Operate high-volume print, finishing, and mail processing equipment.
• Process shipping, receiving, and mail distribution activities.
• Perform basic troubleshooting and maintenance on printers, copiers, and related equipment.
• Monitor production quality and ensure accurate, efficient jobs.
• Support customers with status updates and issue resolution.
• Maintain inventory and assist with materials ordering.
• Deliver completed work and support room/building service needs.
• Maintain a clean, safe, and organized work environment.

Skills

Customer service

Communication

Troubleshooting

Independent work

Multitasking

Education

High school diploma or GED

Job description

Print & Mail Operations Specialist

Position Overview:

Join a fast-paced print and fulfillment operation where you'll play a key role in delivering high-quality print, mail, shipping, and customer support services. You'll operate production print equipment, manage mail and shipping activities, maintain office technology, and ensure projects are completed accurately and on time. This is a hands-on role ideal for someone who enjoys technology, problem-solving, and delivering exceptional service.

What You'll Do:

• Operate high-volume print, finishing, and mail processing equipment.
• Process shipping, receiving, and mail distribution activities.
• Perform basic troubleshooting and maintenance on printers, copiers, and related equipment.
• Monitor production quality, ensuring jobs are completed accurately and efficiently.
• Support customers by answering questions, providing status updates, and resolving issues.
• Maintain inventory of supplies and assist with ordering materials when needed.
• Deliver completed work throughout the facility and support conference room or building service needs as required.
• Maintain a clean, organized, and safe work environment.

What We're Looking For:

• High school diploma or GED.
• 2+ years of experience in print production, mail services, shipping/receiving, document services, or a related environment.
• Strong customer service and communication skills.
• Ability to troubleshoot equipment and resolve operational issues.
• Experience working independently while managing multiple priorities.
• Valid driver's license required.
• Ability to lift up to 50 lbs. and work in a physically active environment.

Why You'll Be Successful:

• You enjoy hands-on technical work.
• You thrive in fast-paced environments with changing priorities.
• You're detail-oriented and take pride in delivering accurate, high-quality work.
• You provide excellent service and build positive customer relationships.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.