Print and Mailroom Specialist

Ricoh; Kingsport (TN); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Competitive Pay

Professional Growth Opportunities

Dynamic & Fast-Paced Environment

Hands-On Technology Experience

Outstanding Team Culture

Job summary

Ricoh in the United States is hiring a Senior On-Site Service Specialist to deliver hands-on technology support for print, production, and office operations. You will operate high-volume equipment, troubleshoot issues, coordinate quick resolutions, and provide exceptional customer service by handling requests and ensuring client satisfaction.

This role also covers inventory, mail and distribution support, meeting room setup, and on-site operations, requiring a proactive, safety-minded approach.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in customer service, administrative, production, or office support.
• Strong computer skills and proficiency with Microsoft Office.

Responsibilities

• Operate high-volume print, copy, and production equipment to deliver quality results.
• Troubleshoot equipment issues and coordinate resolutions to keep operations running smoothly.
• Provide exceptional customer service by managing requests, answering questions, and ensuring client satisfaction.
• Manage inventory, maintain records, and support mail, sorting, and distribution services.
• Assist with meeting room setups, reception support, and other on-site operational needs.
• Promote a safe, organized, and efficient work environment.

Skills

Customer service

Administrative support

Production experience

Office support

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

NOW HIRING: Senior On-Site Service Specialist

Looking for a hands-on role where technology, customer service, and problem-solving come together? Join our team as a Senior On-Site Service Specialist and play a key role in delivering exceptional service while supporting cutting-edge print, production, and office operations.

• Competitive Pay.
• Professional Growth Opportunities.
• Dynamic & Fast-Paced Environment.
• Hands-On Technology Experience.
• Outstanding Team Culture.

What You'll Do:

• Operate high-volume print, copy, and production equipment to deliver quality results.
• Troubleshoot equipment issues and coordinate resolutions to keep operations running smoothly.
• Provide exceptional customer service by managing requests, answering questions, and ensuring client satisfaction.
• Manage inventory, maintain records, and support mail, sorting, and distribution services.
• Assist with meeting room setups, reception support, and other on-site operational needs.
• Promote a safe, organized, and efficient work environment.

What We're Looking For:

• High School Diploma or GED.
• At least 1 year of experience in a customer service, administrative, production, or office support role.
• Strong computer skills, including Microsoft Office.
• Excellent communication and problem-solving abilities.

Bonus Skills:

• Print, copy center, mailroom, or production experience.
• Basic copier or equipment troubleshooting knowledge.
• Valid driver's license.

Why Join Us?

This is more than just an operations role. You'll be the face of service excellence, helping clients succeed while gaining valuable experience with advanced technology and business operations. If you're adaptable, customer-focused, and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you!