Principle Services Sales Specialist

NCR Corporation; Georgia; Hybrid; USD 90,000 - 130,000; Full time

Job summary

NCR Voyix Corporation, headquartered in Atlanta, Georgia, seeks a Services Sales Consultant to drive revenue for Worldwide Customer Services offerings. This role leads the sales motion with existing and new clients, working with account teams and solution architects to tailor service offers and ensure successful handoffs to delivery teams.

The ideal candidate has strong consulting experience, a background in restaurant services, and a demonstrated ability to manage complex deals end-to-end.

Qualifications

• Requires BS/BA in related discipline and 7+ years of experience in Restaurants Services Consulting.
• Or MS/MA and 5+ years of experience in related field.
• Minimum 2 years of experience in the information technology industry.
• Willing to travel 30% or more.
• Restaurants Industry experience.
• Experience selling to restaurant support environments.
• Experience working in team-oriented sales approaches.
• Consulting experience.

Responsibilities

• Lead the sales motion with existing and new clients.
• Educate Service Team Leaders and Solution Sales Specialists on services value.
• Plan and drive opportunity qualification and proposal creation.
• Negotiate terms and conditions within approved guidelines.
• Coordinate with delivery teams for smooth handoffs and post-sales activities.

Skills

Consulting experience

Team-oriented sales approaches

Executive presence

Travel readiness

Education

BS/BA in related discipline

MS/MA in related field

MBA

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

POSiTION SUMMARY & KEY AREAS OF RESPONSIBILITY

Services Sales Consultant's (SSC's) primary responsibility is to complete the sale of Worldwide Customer Services (WCS) service offerings by either creating demand or responding to customer needs and then targeting the appropriate Managed Services Solution. The SSC is responsible for creating a winning approach that highlights NCR Voyix's unique capabilities in solving the need(s) or challenges(s) at hand. The SSC will be responsible for leading the sales motion with both existing and new clients. In the case of existing clients; the SSC will work in concert with the appropriate account teams and with new client sales be keen to prospect and call on Vice President level contacts. Once engaged, a consulting approach is used to build solid customer relationships whereby the SSC becomes a credible and consistent source of expertise within the account during the sales motion. The SSC is expected to provide service offer expertise to assigned accounts within NCR Voyix's strategic industries. They will be responsible for understanding the scope of all NCR Voyix's Managed Services Offers and position their value for potential clients. The SSC's will also partner with assigned Solution Architects to help customize our service offers to fit the client’s particular demand. After a service is sold, there are a number of technical support resources which will be assigned to take the lead in managing the details of service delivery. The SSC must therefore develop a successful working relationship with the delivery teams so that successful handoffs can take place and problems/issues can be proactively identified and solved. NCR Voyix utilizes The Sales Process to guide the sales organization through a successful sales cycle. The SSC is expected to fully participate and contribute when and where required during each phase of this process -- Account Planning, Opportunity Qualification, Proposal Creation, Contract/Order Management, Post-Sales Activities, and Sales Management Activities. In summary, all tasks/activities are completed by the SSC for the purpose of securing an increasing flow of profitable orders and revenue for the WCS business unit.

Key Areas of Responsibility include:

• Participation in account planning sessions driven by the Solution Teams and Account Directors. Ensure service content in opportunity funnel
• Educate Service Team Leaders and Solution Sales Specialists on services value
• Plan "uncovered" account activities Opportunity Qualification
• Identify customer's business needs and power structure
• Define winning strategy
• Assess NCR Voyix's capabilities to deliver, solution fit and determine gaps; assess risk involved and define contingencies
• Engage appropriate management support
• Determine regional impact (Multi-National Accounts)
• Proposal Creation
• Establish bid/project team as needed
• Contribute proposal content, determine contingencies, determine Terms and Conditions (incl. pricing) with CS operations or other support teams
• Review proposal before submission
• Present proposal to internal Bid-Review team as needed and obtain approval
• Present proposal to customer
• Contract/Order Management
• Negotiate terms and conditions with customer within approved guidelines
• Obtain legal authorization from customer to deliver on approved contract
• Submit contract to appropriate WFO F&A and service delivery teams
• Assure all service assumption requirements are made.
• Produce Win/Loss Report
• Post Sales Activities
• Act as escalation point for roll-out issues
• Revisit projects and detect new opportunities to grow wallet share
• Assist Account Support Manager in renewal situations as needed

Scope

• The descriptions, roles and responsibilities apply to all Service Sales Consultant worldwide.
• The Services Sales Consultant will maintain a personal order quota as part of their assigned objective. The personal order quota objective may include multiple elements including at a minimum an individual assigned quota and possibly shared quota and split quota.

Work Environment

• Following the NCR Voyix Sales Process work with internal network to provide service offer expertise to assigned accounts.
• Fast-paced, traditional and consultative sales environment.

BASIC QUALIFICATIONS

• Requires BS/BA in related discipline and 7+ years of experience in Restaurants Services Consulting OR MS/MA and 5+ years of experience in related field.
• Minimum 2 years of experience working in the information technology industry
• Must be willing to travel 30% or more
• Restaurants Industry experience
• Knowledge of the customer support services industry
• Experience in the Restaurants Industry and selling to restaurant support environments
• Experience working in team-oriented sales approaches
• Consulting experience

PREFERRED QUALIFICATIONS

• Master’s degree - MBA
• Strong Executive Presence – this role will have extensive executive visibility both internally and externally
• Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.