Principal UX Researcher for AI & Developer Platforms

Arm; San Jose (CA); Hybrid; USD 212,000 - 286,000; Full time

Job summary

Arm is seeking a principal UX researcher to lead strategic research across AI & Developer Platforms, shaping how developers build, deploy and optimize AI-enabled software. You will study surfaces from tools and runtimes to APIs and documentation, translating findings into actionable design principles and product implications.

You will influence senior leadership, define research strategy, and bring external developer and partner insights to strategic decisions, guiding priorities and improving

Qualifications

• Proven experience leading complex UX research initiatives in product, platform, developer tooling, AI or technical ecosystem environments.
• Strong command of qualitative and quantitative research methods, with the judgment to choose approaches that fit ambiguity, risk and decision.
• Experience crafting research strategy and influencing product direction without relying on formal authority.
• Ability to influence senior team members through clear insight, sound judgment and business-relevant recommendations.
• Fluency in developer tools, AI platforms, enterprise software or related ecosystems.
• Strong systems thinking; connect developer needs, workflows, platforms, automation and ecosystem constraints.
• Excellent written and verbal communication skills for leadership, customer or partner-facing discussions.

Responsibilities

• Shape strategic UX research across AI & Developer Platforms, ensuring well-defined priorities, high-quality delivery, and measurable product impact.
• Contribute to defining the future of AI-native developer experience as it reshapes how developers work across tools, GUIs, CLIs, APIs, documentation, runtimes and agent-mediated workflows.
• Identify high-value research questions and build pragmatic research approaches that inform product, platform and ecosystem decisions.
• Bring external developer, customer and partner insight into Arm’s decision-making.
• Translate research findings into practical design principles, product implications and recommendations that improve developer confidence, adoption, efficiency and developer success.
• Represent developer needs in planning, roadmap and leadership forums, especially where hardware targets, runtimes, deployment environments, performance tradeoffs and ecosystem complexity shape the experience.
• Raise the quality of research practice by sharing methods, mentoring peers and helping teams make better evidence-based decisions.

Skills

UX research leadership

Qualitative methods

Quantitative methods

Strategy development

Influence without authority

Developer tools & platforms

Communication with leadership

Education

Master’s degree in HCI/UX/related field

Job description

Arm is seeking a principal UX researcher to lead strategic research across AI & Developer Platforms, shaping how developers build, deploy and optimize AI-enabled software. You will study surfaces from tools and runtimes to APIs and documentation, translating findings into actionable design principles and product implications.

You will influence senior leadership, define research strategy, and bring external developer and partner insights to strategic decisions, guiding priorities and improving